SupportCandy 3.3.1 + Addons – Customer Support Plugin for WordPress

SupportCandy is a powerful and reliable WordPress customer support plugin and ticket system. It helps you deliver excellent support, build customer loyalty, and streamline your support workflows with ease.

SupportCandy Customer Support Plugin Features

• Email Piping (Channel): Customers and agents can create and reply to tickets directly from their email inboxes.
• Workflows: Automate processes and improve efficiency with customizable workflows.
• Service Level Agreements (SLAs): Track response and resolution times for different ticket types.
• Usergroups: Group users or companies so a supervisor can manage tickets for all members.
• Agentgroups: Organize agents into groups for ticket assignment; group supervisors can assign tickets to team members.
• Satisfaction Survey: Collect customer feedback and ratings for every ticket to evaluate team performance.
• Timer (Time Tracking): Agents can track time spent on tickets using a stopwatch feature.
• Productivity Suite: Features designed to enhance agent efficiency and effectiveness.
• Reports: Advanced reporting to measure and improve support performance.
• Private Credentials: Customers can share sensitive information securely, visible only to authorized agents.
• Schedule Tickets: Automatically create recurring tickets at set intervals.
• Canned Reply: Save frequently used responses for quick access while replying to tickets.
• Automatic Ticket Closure: Close tickets after a set period of inactivity; optional warning emails can be sent before closure.
• Export Tickets: Export tickets in CSV format according to current filters.
• Print Ticket: Print tickets using custom templates.
• Webhooks: Receive real-time notifications for critical support events like ticket creation, assignment, and closure.
• Assign Agent Rules: Automatically assign tickets to agents based on set rules and workloads.

Download SupportCandy WordPress Plugin

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