TotalDesk 1.8.1 – Helpdesk, Live Chat, Knowledge Base & Ticket System

TotalDesk is an all-in-one helpdesk solution for WordPress that combines a ticket system, live chat, knowledge base, reporting tools, and integrations into one powerful support platform. It’s designed to provide everything you need to manage customer support efficiently from your WordPress dashboard.

TotalDesk WordPress Plugin Features

• 3 different new ticket forms
• Inbox email fetching
• 2 user roles: Agent & Reporter
• Dedicated “My Tickets” page
• Set default values for new tickets
• Custom ticket statuses
• Custom ticket types
• Custom ticket projects / systems
• Attachment support
• Agent notification system
• HTML WYSIWYG comment form
• Saved replies for quick responses
• Logging and ticket history system
• XLS export
• Email replies from reporters & agents
• Ticket overview dashboard
• Set inbox archive folder
• Email notifications
• Desktop notifications
• Slack notifications
• Notify when a ticket is created
• Notify when someone replies
• Notify when ticket status changes
• Notify when an agent is assigned

Live Chat Features

• Start a chat with a new subject
• Enter chat using a specific ticket ID
• Send a message (new ticket) if no agent is online
• Save every chat conversation

Knowledge Base Features

• Create FAQs based on tickets
• Group FAQs into topics
• Custom icons for topics
• Live FAQ search
• Track FAQ views
• 3 built-in widgets
• Order FAQs by views or popularity
• 2 layouts: boxed and list

Reporting & Integrations

• Tickets by agent
• Tickets by status
• Tickets by type
• Tickets by system
• Tickets by year, month, or year & month
• WooCommerce integration
• Envato integration
• Slack integration
• Well documented

Download TotalDesk WordPress Plugin

Note: If you are having trouble with the Free TotalDesk WordPress Plugin, try disabling AdBlock or using another web browser. If issues persist, please contact support.