PiWeb Cancel order / Refund request for WooCommerce

Replace WooCommerce cancel order button with order cancellation request button, here is what this plugin can do for you

✅ You can enable an order refund request button based on the order status; this will replace the WooCommerce cancel order button
✅ If you want to replace the order cancellation button with this order cancellation request button then activate this button on orders with status Pending and Failed
✅ Users can add a reason why they want to cancel the order
✅ Admin will receive an email with the order cancellation request and the reason for cancellation
✅ Display a custom note to your customers when they try to send a cancellation request.
✅ Make the reason a required field
✅ Admin can either decide to cancel the order or move it back to Processing state
✅ If Admin marks the order as Cancelled the user will be sent an email stating their order cancellation request was accepted
✅ If Admin moves the order status to Processing or Complete then the user will get an email stating their cancellation request was denied
✅ Hide the cancellation request button after a certain period of time.
✅ Give a list of cancellation reasons for users to select from
✅ View order detail link added in the email sent to the customer; you have the option to add this link for registered customers, guest customers, or both
✅ Guest customers can request order cancellation from the link given in the order detail page (Thank You page)
✅ Cancellation reason is automatically added in the Order note
✅ Auto refund as a store credit discount coupon
✅ Give the customer the option to accept a direct refund as a store credit discount coupon; this way you can keep the customer’s money in your store

Repeat Order option

With our extension you can integrate and display the button “re-order”, “repeat order” on the overview page.

This allows your customer to place the same order easily without going through your site to find the same product again, which they purchased in the past.

✅ Enable the repeat order button based on the order status or on all orders
✅ If the customer’s cart is empty it will directly put the product in the customer’s cart
✅ If the customer has other products in the cart, they are given the option of either merging them with their cart or replacing their existing cart
✅ If an ordered product no longer exists it gives the name of the product that can’t be added to the cart (remaining products will be added)
✅ If the product variation has changed then it gives a message that they need to add that product manually
✅ Options to customize the text of the button and message shown

Get pro version

Buy Pro | Try pro version on test site | Documentation

Pro version offers all the features of the free version plus these extra features:
✅ Allows your customer to place a partial order cancellation request: for example, if they ordered products A & B and only want to cancel product A, they can place a cancellation request for product A only.
✅ Disable the cancellation option for a specific product: mark product A as non-cancellable so users won’t be able to place a cancellation request for that product.
✅ Allow users to upload an image along with a cancellation request
✅ Give the option to withdraw a cancellation request
✅ Disable the cancellation request option based on the payment method
✅ Disable the cancellation request option based on the customer group
✅ Set the default action on repeat order
✅ Redirect to cart or checkout page once repeat order products are added to the cart
✅ Admin will get an email that shows the product and the quantity the user has requested to cancel
✅ Customer will also get an email stating their cancellation request has been submitted; it will also show the product quantities the user has requested to cancel.
✅ Auto refund in TerraWallet
✅ Give the customer the option to accept a direct refund in their Wallet (TerraWallet) or as a store credit discount coupon

Read the full description on the official page →