CheckoutGuard

CheckoutGuard is a WooCommerce plugin that helps store owners recover lost sales by tracking incomplete checkouts and providing tools for follow-up. It also includes fraud prevention, courier analytics, and an automatic success-ratio blocker to protect your store from high-risk orders.

All data is stored locally in your WordPress database. No customer data leaves your server unless you explicitly use the Courier Analytics feature.

Incomplete Checkout Tracking

CheckoutGuard captures customer information and cart contents in real-time as shoppers fill in the checkout form, even if they never click “Place Order”. Data is collected via debounced AJAX calls (800ms delay) to avoid excessive requests. Tracked fields include:

• Billing name, email, phone, and full address
• Order comments
• Cart items (product name, quantity, line total) and cart total
• Customer IP address and WooCommerce session ID

Once captured, each incomplete checkout appears in the Incomplete Checkouts list where you can:

• View full details in a modal popup (customer info, cart items, timestamps)
• Recover the checkout by creating a real WooCommerce order with one click
• Mark as Hold for future follow-up, with an optional follow-up date (YYYY-MM-DD)
• Mark as Cancelled if the checkout is no longer relevant
• Re-open a cancelled checkout back to incomplete status
• Edit follow-up dates on held checkouts

Completed orders are automatically cleaned up: when a customer finishes checkout, their incomplete record is deleted.

Dashboard Overview

The main dashboard gives you a bird’s-eye view of your checkout performance with:

• Pie chart showing the distribution of incomplete, recovered, hold, and cancelled checkouts
• Count cards for each status with clickable links to the detail pages
• Value cards showing the total monetary value for incomplete, recovered, hold, and cancelled checkouts
• Date range filters: Today, Last 7 Days, Last 30 Days, or a custom date range picker
• WordPress Dashboard Widget – a compact summary widget on the main WP dashboard showing the same stats and chart

Fraud Blocker

Prevent unwanted orders by maintaining blocklists for:

• IP Addresses – block by customer IP
• Email Addresses – block by billing email
• Phone Numbers – block by billing phone

When a blocked customer attempts to checkout, WooCommerce displays an error message and the order is not processed. Each blocklist supports:

• Adding items with an optional reason
• Searching/filtering the list
• Deleting items
• Custom block message (configurable in Settings)

Read the full description on the official page →