Freshchat
Freshchat plugin is a seamless way to add your Chat to your website.
The facts
- Rating
- 2.9★ from 9
- Active installs
- 1k+
- Price
- Free
- Last updated
- 27 Dec 2021
- Added
- Sep 2017
- Requires WP
- 3.0.1
- Tested up to
- WP 5.8.15
- Requires PHP
- 5.2.4
- Downloads
- 48,451
Our analysis
AI-assistedFreshchat is a WordPress plugin designed for engaging with site visitors through messaging. It allows you to communicate with users to increase sales, gather feedback, and provide support. The plugin features a bot that can capture leads and integrate with CRM systems for better customer interaction.
The plugin offers tools for understanding user behaviour and context, enabling proactive engagement. You can set up in-app campaigns to onboard new users or re-engage existing ones, making it suitable for sales and customer engagement teams looking to enhance their communication strategies.
Best for: This plugin is suitable for sales and customer engagement teams looking to improve communication with website visitors.
What it does well
- ✓Free to use from the WordPress.org directory
- ✓Enables proactive engagement with site visitors
- ✓Integrates with CRM systems for lead management
- ✓Provides contextual information about users
- ✓Facilitates in-app campaigns for user onboarding and feedback
Where it falls short
- •Low rating of 2.9 out of 5 from 9 ratings
- •Limited active installs at 1,000
- •Last updated in December 2021, may lack recent features or support
- •Directory score of 47/100 indicates potential issues
Verdict
Freshchat offers a range of messaging features for WordPress sites, but its low rating and limited updates may be a concern for potential users.
From the developer
freshchat's own description of Freshchat, lightly tidied.
Speak to all your WordPress site visitors and users to increase sales, collect feedback and provide support. For setup instructions, go here.
Modern messaging software that your sales and customer engagement teams will love.
1.Not your typical bot. Meet your new sales sidekick.
Engage proactively with those who matter with contextual and timely messages. Let the bot kick in to capture leads, validate and qualify responses, and auto-upload them into your CRM. Customize bot messages to set the right expectations.
2.Get all the context you need to sell smarter
With events timeline, user information, and social profiles, know who you’re talking to and what they are up to. Bring in information from external tools like CRM or order management systems for more context.
3.Reduce churn, increase adoption
Talk to your users before it’s too late. Set up in-app campaigns to onboard and educate new users, or retain and re-engage lapsing customers. Send announcements, get feedback, and share product best practices right inside the product to close the loop effectively and maximize impact.
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