Freshdesk
Quickly embed the Freshdesk help widget, convert WordPress comments to tickets and seamlessly log your WordPress users into your support portal.
The facts
- Rating
- 2.5★ from 8
- Active installs
- 800+
- Price
- Free
- Last updated
- 1 Jul 2024
- Added
- Mar 2014
- Requires WP
- 3.4
- Tested up to
- WP 6.4.10
- Downloads
- 47,899
Our analysis
AI-assistedThe Freshdesk (official) plugin allows you to integrate a help widget into your WordPress site, convert comments into Freshdesk tickets, and enable single sign-on (SSO) for users accessing the support portal. It is designed for WordPress site owners who want to enhance their customer support capabilities by connecting their site with Freshdesk's services.
To use the plugin, you need to download it from the WordPress plugin directory, upload it to your site, and activate it. Configuration options are available through a new admin menu in your WordPress dashboard.
Best for: This plugin is suitable for WordPress site owners looking to improve customer support interactions.
What it does well
- ✓Free to use from the WordPress.org directory
- ✓Integrates a help widget into your WordPress site
- ✓Converts comments into Freshdesk tickets
- ✓Supports single sign-on for users
Where it falls short
- •Low rating of 2.5 out of 5 from 8 ratings
- •Limited information on additional features or support
- •Installation may require technical knowledge for server configurations
Verdict
The Freshdesk plugin provides basic integration with Freshdesk services, but its low rating suggests potential issues. It may be useful for those specifically looking for ticketing and support features.
From the developer
Freshworks's own description of Freshdesk, lightly tidied.
With the Freshdesk (official) plugin, you can now:
- quickly integrate the help widget into your WordPress site or blog
- convert comments on your WordPress site into Freshdesk tickets
- allow users on WordPress to seamlessly login to your support portal via SSO
Manual Installation
- Download the latest version of the ‘Freshdesk (official)’ plugin from the WordPress plugin directory.
- Extract the zip and upload the “freshdesk-support” directory to your /wp-content/plugins directory.
- Go to the ‘Plugins’ page in your admin section and activate the plugin.
- You now have a new admin menu ‘Freshdesk’ in your WordPress admin menu bar. Click on it and configure the settings.
In case of NGNIX Server
Follow the below steps:
Case #1 – If your domain is like example.com, add the below line in your nginx.conf (located at /etc/nginx/sites-available/)
location / {
try_files $uri $uri/ /index.php?q=uri&args;
}
Case #2 – If your domain is like example.com/freshdesk, add the below line in your nginx.conf (located at /etc/nginx/sites-available/)
location /freshdesk {
try_files $uri $uri/ /freshdesksso/index.php?q=$uri&$args;
}
In case of Apache Server
Please make sure the “Permalink” set to ” Post name” under “Settings -> Permalink -> Common Settings”