WP Gravity Forms Zendesk
Gravity Forms Zendesk Add-on sends Gravity Forms entries to Zendesk.
The facts
- Rating
- 5★ from 7
- Active installs
- 200+
- Price
- Free
- Last updated
- 11 Aug 2026
- Added
- Apr 2019
- Requires WP
- 3.8
- Tested up to
- WP 7.0.4
- Requires PHP
- 5.3
- Downloads
- 16,598
Our analysis
AI-assistedWP Gravity Forms Zendesk is a WordPress plugin that integrates Gravity Forms with Zendesk. It automatically sends form submissions to Zendesk, allowing users to create tickets or contacts directly from form entries. The plugin also supports mapping Gravity Forms fields to Zendesk fields and offers options for filtering submissions based on user input.
This plugin is suitable for users who utilise Gravity Forms and need to manage customer support tickets through Zendesk. It provides functionalities for sending data, verifying submissions, and logging entries, making it a practical tool for those looking to streamline their support processes.
Best for: This plugin suits users who need to connect Gravity Forms with Zendesk for support ticket management.
What it does well
- ✓Automatically sends Gravity Forms submissions to Zendesk
- ✓Supports mapping of form fields to Zendesk fields
- ✓Allows filtering of entries based on user input
- ✓Provides detailed logs of sent and unsent entries
- ✓Can connect multiple Zendesk accounts
Where it falls short
- •Limited information available on additional features or support
Verdict
WP Gravity Forms Zendesk offers essential integration features for users of both platforms. It appears to be a useful tool for enhancing customer support workflows.
From the developer
CRM Perks's own description of WP Gravity Forms Zendesk, lightly tidied.
Gravity Forms Zendesk Add-on automatically sends form submissions to Zendesk when someone submits a form. You can create a ticket or Contact in Zendesk. Learn more at crmperks.com
Zendesk Gravity Forms Setup
- Go to Forms -> Settings -> Zendesk then add new account.
- Go to Forms -> select any form -> Settings -> Zendesk then create new feed.
- Map required Zendesk fields to Gravity Forms form fields.
- Send your test entry to Zendesk.
- Go to Forms -> select any form -> Settings -> Zendesk Logs and verify previously sent entries.
Connect zendesk account
Connect any gravity forms to Zendesk account by simply entering API key. Additionally, you can connect multiple zendesk accounts.
Mapping Zendesk fields
Simply select any Zendesk object(Contact, Ticket etc) then map gravity forms form fields to Zendesk object fields.
Manually send entries to Zendesk
Automatically Send gravity forms entries to Zendesk when user submits form. Also , you can manually send gravity forms submissions to Zendesk.
Filter Zendesk Gravity Forms entries
Either send all gravity forms entries to Zendesk or filter entries sent to Zendesk based on user input. For example , only send that entry to Zendesk which contains work email address.
Zendesk Gravity Forms logs
View a detailed log of each gravity forms entry whether sent or not sent to Zendesk and easily resend gravity forms entry to Zendesk.
Send Data As Zendesk Ticket Notes
if a contact form has fields which can not be mapped to any Zendesk Ticket fields, So you can send such fields as Zendesk Ticket note.
Zendesk Error Reporting