GoTo’s Contact Center Webchat
The webchat plug-in for GoTo’s Contact Center provides a seamless integration for adding our webchat functionality to your website.
The facts
- Active installs
- 100+
- Price
- Free
- Last updated
- 11 Aug 2023
- Added
- Apr 2022
- Requires WP
- 3.2
- Tested up to
- WP 6.3.10
- Requires PHP
- 5.3
- Downloads
- 3,974
Our analysis
AI-assistedGoTo’s Contact Center Webchat is a WordPress plugin designed to add chat functionality to your website. It allows you to engage with customers in real-time and offers features like customizable styling, after-hours messaging, and customer information collection. This plugin is suitable for businesses looking to enhance customer interaction through live chat support.
The plugin is free to use and integrates with WordPress sites, making it accessible for various users. It requires PHP version 5.3 and has been tested up to WordPress version 6.3.10.
Best for: This plugin suits businesses seeking to implement chat support on their WordPress sites.
What it does well
- ✓Free to use from the WordPress.org directory
- ✓Customizable styling and position options
- ✓After-hours messaging feature
- ✓Ability to collect customer information
- ✓Options for secure chat with trusted domains
Where it falls short
- •Directory score of 40/100 indicates potential issues
- •Rating not published
- •Limited active installs at 100
Verdict
GoTo’s Contact Center Webchat offers essential chat features for customer engagement, but its low directory score and limited installs may warrant caution for potential users.
From the developer
gotocontactcenter's own description of GoTo’s Contact Center Webchat, lightly tidied.
Our Contact Center webchat plugin allows you to easily add chat functionality to your website to reach more customers. Our webchat offers customizable styling and position options, after-hours messaging, the ability to collect customer information ahead of time, and options to keep your chat secure with trusted domains among other things.