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Help Scout
Release 6.5.7 License: GPLv2 or later License URI: http://www.gnu.org/licenses/gpl-2.0.html Add a contact form to your website, or embed Help Scout Be …
The facts
- Rating
- 4.3★ from 6
- Active installs
- 400+
- Price
- Free
- Last updated
- 18 Aug 2026
- Added
- Oct 2016
- Requires WP
- 4.5
- Tested up to
- WP 7.1
- Downloads
- 25,088
Our analysis
AI-assistedHelp Scout is a WordPress plugin designed to enhance customer support interactions by integrating with Help Scout services. It allows you to add a contact form to your site that submits inquiries directly to Help Scout, as well as a Help Scout Beacon for customer support. This plugin is suitable for businesses looking to improve their customer service capabilities on their WordPress site.
The setup process is straightforward and can be completed in a few minutes. It is aimed at users who want to streamline support inquiries and provide a more personal touch to their customer interactions.
Best for: Businesses seeking to improve customer support on their WordPress site.
What it does well
- ✓Enables integration with Help Scout services
- ✓Allows adding a contact form to your site
- ✓Includes Help Scout Beacon for customer support
- ✓Simple setup process
- ✓Free to use from the WordPress.org directory
Where it falls short
- •Limited feature set compared to premium options
- •No detailed information on advanced functionalities
Verdict
Help Scout offers a basic yet effective solution for integrating customer support features into WordPress. It is a good choice for those looking to enhance their support interactions without incurring costs.
From the developer
BoldGrid's own description of Help Scout, lightly tidied.
Help Scout for WordPress
Thousands of businesses in more than 140 countries use Help Scout to make every customer support interaction more human & more helpful.
Features
This simple plugin takes only a few minutes to setup. It enables you to do a couple important things:
- Add a contact form to your site, which submits inquiriest to Help Scout
- Add a Help Scout Beacon to your site. Just paste your embed code and save.
Looking for more horsepower? Try Help Scout Desk.
Help Scout Desk is a premium plugin that adds a full-featured customer portal to your WordPress site. Customers can submit inquiries, see their complete history and more.
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