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Free monitoring of the NPS (Net Promoter Score) index for your business.
NPS computy is a WordPress plugin designed to help you measure customer loyalty through the Net Promoter Score (NPS) methodology. It allows you to conduct a simple survey that asks customers how likely they are to recommend your company to a friend, using a ten-point scale. This metric is useful for understanding customer attitudes and can inform business growth strategies.
The plugin is suitable for businesses looking to gauge customer satisfaction and loyalty. It provides a straightforward way to collect feedback and assess the potential for long-term profitability based on customer responses.
Best for: This plugin suits businesses wanting to measure and improve customer loyalty.
What it does well
Where it falls short
NPS computy provides a basic tool for assessing customer loyalty through NPS surveys. It may be useful for businesses focused on understanding customer satisfaction.
calliko's own description of NPS computy, lightly tidied.
About NPS.
The founder of the method is Frederic Reicheld, who first announced the method in the article The One Number You Need to
Grow, published in Harvard Business Review in December 2003. In 2006, he released a book entitled
The Ultimate Question: Driving Good Profits and True Growth.
Link to the article “The One Number You Need to Grow”: https://hbr.org/2003/12/the-one-number-you-need-to-grow
Description of the system: https://en.wikipedia.org/wiki/Net_Promoter
Net Promoter Score this is just a concept and you can use it at your discretion.
Specifically to determine the degree of customer loyalty to your project, the NPS index was created. What is the NPS customer loyalty index?
The Customer Loyalty Index (NPS) (Net Promoter Score) is a metric that companies use to determine the attitude of their customers.
Companies with high NPS have more opportunities to grow and make a profit in the long term.
To calculate the NPS index, you need to conduct a simple survey of your customers. The survey consists of one question:
How likely would you advise this company to a friend?
The answers are based on a ten-point scale.
You can test the plugin on this page
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