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osTicket Connector
Create tickets in osTicket support system via the existing contact form.
The facts
- Rating
- 5★ from 4
- Active installs
- 300+
- Price
- Free
- Last updated
- 18 Oct 2024
- Added
- Feb 2017
- Requires WP
- 4.3
- Tested up to
- WP 6.6.7
- Downloads
- 10,548
Our analysis
AI-assistedosTicket Connector is a WordPress plugin that enables the creation of new support tickets in the osTicket system using its API. It works by hooking into the wp_mail function to send data from contact forms that include specific fields: Email, Full Name, Subject, and Message.
This plugin is suitable for users who need to integrate their WordPress site with osTicket for support ticket management. It requires some configuration in both the osTicket admin panel and the contact form settings to function correctly.
Best for: This plugin suits WordPress users looking to integrate support ticket functionality with osTicket.
What it does well
- ✓Free to use from the WordPress.org directory
- ✓Supports ticket creation via osTicket API
- ✓Hooks into wp_mail function for form data
- ✓Requires only basic fields in contact forms
- ✓Active installation count of 300
Where it falls short
- •Limited to ticket creation only
- •Requires specific field names in contact forms
- •Configuration needed in both WordPress and osTicket
Verdict
osTicket Connector provides a straightforward way to connect WordPress contact forms to the osTicket system, but it requires careful setup and specific form configurations.
From the developer
SCAND's own description of osTicket Connector, lightly tidied.
This WordPress plugin supports the creation of new tickets in the osTicket system by using osTicket API. Only contact forms, which send emails, are supported as our plugin hooks the wp_mail function to get the forms’ data.
Important
The contact form must contain “Email”, “Full Name”, “Subject” and “Message” fields at least.
osTicket API
The osTicket API is used as simple XML or JSON over HTTP. Ticket creation is supported only.
Authentication
Authentication via the API is done via API keys configured inside the osTicket admin panel. API keys are created and tied to a source IP address, which will be checked against the source IP of requests to the HTTP API.
API keys can be created and managed via the admin panel. Navigate to Manage -> API keys. Use Add New API Key to create a new API key. Currently, no special configuration is required to allow the API key to be used for the HTTP API. All API keys are valid for the HTTP API.
See more details here.
Deployment
- Configure osTicket support system to enable the access via API for your WordPress (see “Authentication” section).
- Set up the contact form and input the attribute value of the tag name exactly as given in the settings form of the plugin. This will let the data map to osTicket API data template correctly.
- Add a hidden input with a name specified in ‘Form Identifier’ while using the contact form.
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