Smart FAQ
Provides A nice Frequently asked Questions Page with answers hidden untill the question is clicked then the desired answer fades smoothly into view.
The facts
- Rating
- 4.1★ from 9
- Active installs
- 100+
- Price
- Free
- Last updated
- 16 Sep 2014
- Added
- Mar 2013
- Requires WP
- 3.0.1
- Tested up to
- WP 4.0.38
- Downloads
- 11,736
Our analysis
AI-assistedSmart FAQ is a WordPress plugin designed to create a Frequently Asked Questions page where answers are hidden until the corresponding question is clicked. This functionality allows for a more streamlined user experience by preventing the need to scroll through long pages or load separate pages for answers.
The plugin supports multiple categories of FAQs and uses the existing WordPress jQuery library to operate. It aims to enhance customer service by providing quick access to information at any time.
Best for: This plugin is suitable for websites that require an organised FAQ section to improve user support.
What it does well
- ✓Creates an interactive FAQ page
- ✓Answers are revealed on click for better navigation
- ✓Supports multiple categories of FAQs
- ✓Utilises the existing WordPress jQuery library
Where it falls short
- •Last updated in September 2014
- •Tested only up to WordPress version 4.0.38
- •Directory score indicates potential issues
Verdict
Smart FAQ offers a straightforward solution for displaying FAQs, but its age and limited updates may be a concern for some users.
From the developer
Ayebare Mucunguzi Brooks's own description of Smart FAQ, lightly tidied.
Provides A nice Frequently asked Questions Page with answers hidden untill the question is clicked then the desired answer fades smoothly into view.
Having FAQ’s on one page can help improve customer service by providing immediate answers 24/7. Unfortunately,
most FAQ pages are either one very long page full of questions and complete answers,
or a single page of questions that link to separate answer pages. Both solutions
slow down the visitor’s search for answers: in the first case, forcing a visitor to scroll
down a long page for the question and answer she’s after, and in the second case,
making the visitor wait for a new page to load.
This light weight plugin uses the already installed wordpress jquery library to solve that problem.
Multiple Categories of FAQ’s are now supported. See Installation for details.