Usersnap

Usersnap is a feedback platform that helps companies to collect, manage, analyze and share feedback along the product development lifecycle (QA, UAT, Customer Feedback, measuring CX). Some of our customers are the biggest brands in the world like Facebook, Microsoft, Canva, and Instacart.

Enhance your website’s feedback process with the leading customer feedback software designed to streamline issue collection and micro survey delivery through convenient floating widgets. Seamlessly integrate Usersnap into your WordPress site with our optimized plugin, requiring minimal coding for quick implementation. After installation, effortlessly customize your widgets via the Usersnap project dashboard.

Efficiently gather valuable feedback directly on your website with annotated screenshots and screen recordings, ensuring a smooth and insightful user experience. Automatically capture user details and technical context with each response, providing essential insights for prioritizing features and crafting effective solutions.

Product and development teams utilize Usersnap visual feedback tools perfect in all stages of the product development lifecycle:
* Collecting feature requests and polls to prioritize user needs
* Quality assurance (QA) communication between designers and developers
* User acceptance testing (UAT) with an easy to use bug tracking widget
* Evaluating user experience (UX) and customer experience (CX) through metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES)

Maximize the impact of feedback and enhance your product development process with Usersnap.

Make feedback matter.

Usersnap empowers startups to enterprises in avoiding product development failures and building solutions that matter, all with the clarity of customer feedback.

Features

• Feedback button & menu: Easily integrate a dedicated feedback into your website or app, directing users to the right support and feedback options. Connect messenger chat, help page or other mediums for a streamlined process.
• Capture videos & screenshots: Allow users to annotate directly on their screens, providing valuable context with technical details automatically attached.
• Surveys with flexible targeting: Launch CSAT, NPS, polls and thumbs up/down surveys by user events, URL paths or time on page. Follow up with qualitative questions for deeper insights into the customer experience.
• Omnichannel experience: Interactive inline raters and forms for websites and emails, and single page link to share to anywhere.
• AI features for faster user insights: Speed up feedback processing with AI-generated summaries, identifying urgent issues and common themes for faster response times.

And more. Check out all of Usersnap’s features.

Benefits of Usersnap feedback platform

Experience a streamlined feedback process: Usersnap simplifies feedback collection with detailed bug reports featuring screen captures, annotations, voice feedback, and automated metadata.

Seamlessly integrate first-hand user feedback into your daily workflows with over 5000+ integrations, including Jira, Zendesk, Slack, and Asana. Empower your teams with insights from the user’s perspective to effectively address key challenges.

Gain valuable insights into user behaviors with targeted and segmented interactive micro-surveys, boosting response rates by up to 50%. Elevate your feedback strategy to drive higher user adoption rates and project success.

Integrate Usersnap into your daily workflow with ease

Unlock the full potential of your workflow by effortlessly connecting Usersnap with over 5,000 existing software tools. Streamline collaboration, enhance productivity, and accelerate your projects with seamless integration.

Read the full description on the official page →