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Free Plugin by Hieu Nguyen v1.1.7

WATI Chat and Notification

Recover your lost revenue by sending automatic cart abandonment messages on WhatsApp. Send transaction related updates on WhatsApp.

WATI Chat and Notification

The facts

Rating
1★ from 1
Active installs
600+
Price
Free
Last updated
7 May 2025
Added
Feb 2021
Requires WP
4.4
Tested up to
WP 6.7.7
Requires PHP
5.6
Downloads
12,236

Our analysis

AI-assisted

WATI Chat and Notification is a WordPress plugin designed to help WooCommerce store owners recover abandoned carts by sending WhatsApp messages. It captures customer phone numbers during checkout and allows for the sending of personalised messages, shipping alerts, and order confirmations. The plugin aims to improve customer engagement by utilising WhatsApp's high open rate compared to traditional emails.

This plugin is suitable for eCommerce sites using WooCommerce who want to enhance their cart recovery strategies and improve communication with customers through WhatsApp. It offers features like customised messaging, analytics for tracking message performance, and pre-set templates for ease of use.

Best for: eCommerce sites using WooCommerce that want to improve customer communication.

What it does well

  • Sends WhatsApp messages for cart abandonment recovery
  • Captures phone numbers at checkout
  • Customised messages with customer details
  • Includes shipping alerts and order confirmations
  • Analytics page for message tracking

Where it falls short

  • Only one rating with a low score
  • Requires WhatsApp Official APIs for full functionality
  • Limited information about user experiences

Verdict

WATI Chat and Notification provides a specific solution for cart abandonment recovery through WhatsApp, but its low rating and limited user feedback may be a concern for potential users.

From the developer

Hieu Nguyen's own description of WATI Chat and Notification, lightly tidied.

Stop worrying about losing customers and trying to send them manual emails for their abandoned carts. Stop using emails which only have 5% to 20% open rate and switch to WATI’s new WooCommerce Plugin to send WhatsApp messages for abandoned cart recoveries and all types of transaction alerts.

You might not know the reason why carts are getting abandoned and even after so many emails no user is returning back, however now you can easily send WhatsApp messages which has an open rate of more than 90%.

Install and get this plugin with absolutely no coding and free of cost.

How does it really work?

The WooCommerce plugin captures the phone number entered at the checkout page, and saves the cart as it is.

It then uses that number entered to send WhatsApp message templates as required. The Message looks very personalised and also has a link to click on.

Unique Features

This plugin is not only for your cart abandonment recovery messages but also has a lot more.

Some of the really cool features are:

  • Customised Message – Send a customised message to every customer with their cart link and their name and you could add more details.
  • Shipping Alerts – Not only cart abandoned recovery messages but also shipping alerts or order confirmation and more.
  • Analytics – Have a whole new page of statistics on how many messages are read and sent, track your messages with WATI.
  • Pre-set Templates – Choose from templates that are already there for you and you have to just put them in place to make it a perfect message
  • Set The Time – You can easily set the trigger time for your messages to be sent, suppose you want to send your messages 5 minutes after the customer has left the checkout page, you can easily do that.

Applying for WhatsApp Official APIs

To apply for WhatsApp Official APIs, you must have the below details –

  • WhatsApp Phone Number (Should not have a WhatsApp account, this number is non transferable). If you want to delete the WhatsApp account with your number, follow these steps.
  • Business Display Name (Should have clear relationship with Business). To know about Display Name Guide, please click here
  • Verified Facebook Business Manager ID (should be verified by uploading business documents). If you do not have a Facebook Business, please create by clicking here.

To verify your Facebook Business, please follow these steps
Once you have these details, you must submit these details to a WhatsApp Business Solution Provider (BSP) such as WATI. To apply with WATI, you can apply using this link.

About WATI

WATI is a product of Clare.AI and is WhatsApp’s Official API Partner. The WATI Platform currently allows you to create a WhatsApp Chatbot without coding. You can use the drag and drop chatbot builder or create a chatbot using keywords through WATI. To know more about WATI, visit the official website.

Read the full description on the official page →

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