Better Chat Support for Messenger

Better Chat Support for Messenger is a free WordPress plugin that adds a Facebook Messenger chat button to your website. Visitors click the floating chat bubble and start a conversation with you on Messenger in just a few clicks — no coding required.

Turn website visitors into conversations: when someone is browsing your products or services and has a question, they can message you instantly through the floating bubble or any of the call-to-action buttons included in the plugin. You get pre-filled messages, a name-and-message lead form, customizable buttons, availability control based on your timezone, offline messaging, and a built-in analytics dashboard — all in the free version.

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Video demo

Why Better Chat Support for Messenger

Facebook Messenger is one of the world’s most-used messaging platforms, which makes it a natural customer support channel. This plugin lets you tap into it without any technical setup.

• Lightweight and fast — Installs in a few clicks and won’t slow down your site.
• Fully customizable — Choose button styles, sizes, positions, colors, and animations to match your design.
• Instant replies — Respond to customers in real time instead of waiting on email or phone.
• Save time and money — Reduce repetitive calls and emails by routing inquiries to one place.
• Build relationships — Faster, friendlier support leads to higher satisfaction and repeat customers.
• Privacy-friendly analytics — Track visitors, views, and conversions from your own WordPress dashboard, with no third-party service required.

Core features

• Single agent support – Add a floating chat bubble tied to a single Facebook Messenger account so visitors can reach you instantly.

• Call-to-action buttons – Place Messenger buttons anywhere on your site — pages, posts, or sidebars — each with its own independent settings.

• Availability hours – Set active hours per day of the week for the floating bubble and individual buttons.

• Timezone control – Set your timezone so availability hours reflect your local time, not the visitor’s device clock.

• Offline messaging – Automatically show an offline status message to visitors outside your available hours.

• GDPR compliance – Enable a GDPR consent checkbox with your own custom notice before visitors start chatting.

• Floating bubble animations – Choose from multiple entrance and idle animations to make your chat widget stand out without custom CSS.

• Elementor widget – Drag-and-drop Elementor widget with full design control: colors, sizing, icons, and CTA text — no code required.

• Gutenberg block – Native block editor support with the same full design options as the Elementor widget.

• Built-in Analytics Dashboard – Track visitors, widget views, and conversions directly from your WordPress admin — no third-party service required. The React-powered dashboard displays a performance trendline chart, device breakdown (desktop, mobile, other), and country and browser statistics with date range filtering.

• Shortcode support – Use [mcs_messenger] to place a Messenger button anywhere on your site with 20+ attributes for full control over style, availability, colors, and CTA text.

• Auto-open popup – Configure the chat bubble to open automatically on page load, with an optional delay timer to trigger it after a set number of seconds.

• Chat layout options – Choose between an agent card layout (photo, name, greeting) and a simple button layout depending on your design preference.

• Device visibility & positioning – Show or hide the bubble per device (desktop, tablet, mobile) and set independent screen position with pixel-level offset for each.

• Theme styles – Switch between Flat and Custom theme styles, toggle light/dark mode, and upload a custom background image for the chat popup.

• Custom colors – Set primary and secondary colors to match your brand without touching any CSS.

• Google Fonts – Pick any Google Font for the chat widget typography directly from the settings panel.

• Custom CSS & JavaScript – Add your own CSS and JS from the Advanced settings tab — only loaded when the chat widget is active.

• Translation ready – Fully compatible with .po/.mo translation workflows and any WordPress translation plugin.

Premium features

👉 Unlimited Chat agents You will able to add unlimited agents for chat in different way. There has several options to preset them like grid, list, search feature and many more.

👉 Premium Support If you face any issue and create a support ticket regarding that we will back to you within 6 hours with solution.

👉 Lifetime update The premium plugin is totally lifetime deal with lifetime new update. There is no need for yearly renewals.

External services

Better Chat Support For Messenger uses Appsero SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements.

Appsero SDK does not gather any data by default. The SDK only starts gathering basic telemetry data when a user allows it via the admin notice. We collect the data to ensure a great user experience for all our users.

Read the full description on the official page →