Chatway Live Chat

Live chat with your WordPress website visitors. Provide customer support using the Chatway AI chatbot and live chat app, FAQ, helpdesk, chat buttons including WhatsApp, Facebook Messenger, Instagram & more with a click to chat interface. The AI support agent chatbot picks up support tickets automatically, so human agents can focus on more complex issues.

Chatway live chat is an AI chatbot & helpdesk live chat app for communicating better & providing live chat customer support. Customers can start a chat using the live chat button, while the AI chatbot answers questions, automates customer support, and lets your team step in when needed.

✨ Chatway AI Chatbot with full human control

Chatway AI Chatbot helps businesses automate customer support, answer common questions, and assist website visitors 24/7. The AI chatbot learns learns from your data sources and website content, and can access WordPress and WooCommerce data such as pages, posts, products, orders, and cart information. It can reduce repetitive support work, improve response times, and help your team handle more conversations with full human control. Your team monitors AI support agent chatbot conversations, step in whenever needed, manage how the AI chatbot responds and ensure high customer support quality. The AI chatbot will also help with live chat sales questions instantly.

👩‍💻 Why do you need Helpdesk Live Chat for your website?

• Real-Time Customer Support: Live chat enables instant assistance. Live chat facilitates quick issue resolution
• AI Chatbot Support: Add an AI chatbot to your website to answer common questions instantly, assist visitors 24/7, and reduce repetitive support requests. The AI chatbot learns from the data sources & website content, helping deliver relevant answers while your human agents monitor AI support agent chatbot conversations, step in anytime, and manage how the AI chatbot is used
• Lead Generation: Utilize helpdesk live chat, FAQ, chat buttons (WhatsApp, Facebook Messenger, Instagram & more). Initiate conversations & answer inquiries converting interest into leads through live chat
• Customer Feedback and Surveys: Embed helpdesk live chat pop up to gather feedback. Engage in real-time conversations & collect insights using live chat surveys
• Sales Support: Boost WooCommerce sales by integrating live chat & FAQ for personalized customer assistance. Offer real-time customer support, enhancing the overall shopping experience
• Technical Customer Support: Provide live chat support & FAQ for technical queries
• Visitor Engagement and Retention: Implement helpdesk live chat & FAQ to engage website visitors
• Live Visitors: See who’s currently visiting your website and live chat with them

🎉 Chatway Live Chat is a powerful live chat WordPress plugin

Chatway live chat is a powerful AI chatbot & helpdesk live chat popup plugin. With Chatway live chat, easily integrate AI chatbot, live chat pop up, FAQ functionality & chat buttons like WhatsApp, Instagram, and more into your website. Chatway live chat is live chat plugin that offers real-time visitor sales & customer support.

💬 What You Get With Chatway Live Chat

• Engage your website visitors and customers over live chat pop ups & provide customer support
• Add an AI chatbot to automate support: Use an AI chatbot to answer common questions instantly, assist visitors 24/7, reduce repetitive customer support work, and provide faster replies. The AI chatbot can learn from the data sources & website content, while your team stays in control and monitors AI support agent chatbot chats, step in anytime, and manage how the AI chatbot is used
• Create a public Help Center and knowledge base, add FAQs to your chat widget, and add customer support live chat to your Help Center so visitors can find answers or contact your team
• Create separate live chat widget design for different websites and chat channels, or brands in one place with separate inboxes and widgets
• Content and file sharing within chat for improved helpdesk live chat customer support
• Allow you to monitor chats with support agents
• See which visitors currently visit your website and initiate live chat with them
• Add chat pop up buttons like WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, Phone, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and custom links
• Pending messages icon for incoming live chat messages when the Chatway live chat plugin isn’t launched
• Offer proactive live chat customer assistance
• Start live chat conversations with customers
• Assign human agents & AI agents
• Personalize your customer’s experience based on their chat history
• Add tags and custom data to conversations. This feature enables segmentation & personalized customer support for an optimized live chat experience
• Chat web app, Android & iOS mobile apps to manage live chat support on the go

🪄 Use Chatway Live Chat directly from your WordPress admin panel or as a standalone app

Live chat with website visitors directly from the Chatway panel, use the AI chatbot to answer common questions automatically, or use Chatway inside your WordPress admin panel & provide customer support live chat.
When logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, while the AI chatbot can use the available data sources & website content.

👋 Chatway Live Chat & Helpdesk account

A free Chatway live chat account will be created for you, the live chat popup script will be added to your website, and a click to chat popup widget will appear on your website. If you logout/remove the plugin, the chat widget will be removed.
Use Chatway live chat to support customers manually with human agents, or add an AI support agent chatbot to automatically handle tickets.
Stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features.
Check out Chatway’s Live Chat pricing ⭐

❓ Add FAQ to reduce customer support chat tickets

Our WordPress live chat plugin includes FAQ to reduce customer support tickets. With the FAQ feature, users can access answers within the live chat popup, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the live chat popup, users resolve their issues faster, making support more efficient

Read the full description on the official page →