NXT Cloud Chat

NXT Cloud Chat connects WordPress directly to Meta’s official WhatsApp Cloud API. Manage customer conversations, CRM contacts, sales pipelines, team access, and OTP login from your WordPress admin while keeping CRM data in your own database.

It is designed for stores, sales teams, support teams, membership sites, agencies, and developers that need a self-hosted WhatsApp CRM without a separate inbox SaaS.

Everything runs from the familiar WordPress admin area, so your team can manage conversations, contacts, sales follow-ups, login verification, and customer records in one connected workspace.

Free Plugin

• Shared inbox with conversation tickets, priorities, assignments, internal notes, saved views, and SLA indicators.
• Contacts, groups, tags, lifecycle stages, follow-up tasks, ownership, duplicate detection, and activity history.
• Sales pipelines, configurable stages, deals, line items, values, reasons, and stage history.
• Access Teams with module permissions and assigned, team, or all-record scopes.
• WhatsApp OTP login for WordPress and WooCommerce My Account.
• Message history, delivery status, incoming webhooks, connection health, and secure media access.
• Stable PHP wrappers, hooks, runtime capability discovery, and developer documentation for integrations.

Pro Add-on

NXT Cloud Chat Pro adds approved template sync and sending, bulk broadcasts, dynamic segments, WooCommerce order communication, abandoned cart recovery, visual workflows, automation logs, retries, analytics, and CSV exports.

Setup and Privacy

Connect your own Meta app, business account, phone number ID, and access token. NXT Cloud Chat communicates with Meta only for the messaging, webhook, template, media, and health operations you configure. Credentials are encrypted at rest when supported, and contacts, messages, deals, and CRM records remain in your WordPress database.

• Step-by-step setup guide
• Plugin website
• Upgrade to NXT Cloud Chat Pro

External Services

This plugin connects to the official WhatsApp Business Platform / WhatsApp Cloud API provided by Meta Platforms, Inc. Using this plugin means data will be transmitted from your WordPress site to Meta’s servers as described below.

What It Is Used For

• 1-to-1 WhatsApp messaging – send and receive WhatsApp messages between your business number and your contacts from the WordPress Chat Window.
• WhatsApp OTP login – send one-time passwords to users’ WhatsApp numbers for passwordless WordPress or WooCommerce login.
• Template messaging – sync approved WhatsApp message templates from your Meta Business account and send them for notifications, authentication, broadcasts, and automation (Pro).
• Broadcast campaigns – send bulk WhatsApp campaigns to selected contacts using approved templates (Pro).
• Webhook event handling – receive inbound messages, delivery status updates, read receipts, and message events from the WhatsApp Cloud API.
• WooCommerce notifications – send order and customer communication messages via WhatsApp (Pro).
• COD verification workflows – use WhatsApp login or automated WhatsApp confirmation messages to help verify COD orders and reduce fake orders or failed deliveries (Pro).
• Abandoned cart recovery – send WhatsApp reminders for abandoned WooCommerce carts (Pro).
• Workflow-triggered messages – send WhatsApp messages based on user login, WooCommerce events, CRM events, deal changes, conversation events, or custom triggers (Pro).
• Connection diagnostics – verify your API credentials and send test template messages to confirm that your WhatsApp Cloud API setup is working correctly.

What Data Is Sent and When

• During setup – your App ID, App Secret, Business Account ID, Phone Number ID, and Access Token are stored in your WordPress database and used server-side to authenticate API calls and verify incoming webhook signatures (X-Hub-Signature-256). These values are not printed into public pages or client-side JavaScript.
• When sending or receiving WhatsApp messages – the recipient phone number, message content, template name, template parameters, media attachments, and delivery metadata are sent to or received from the WhatsApp Cloud API.
• During WhatsApp OTP login – the user’s phone number and OTP message template data are sent to the WhatsApp Cloud API.
• During template sync – your Business Account ID and Phone Number ID are used to fetch and synchronise approved templates from your Meta account.
• During webhook delivery – Meta sends inbound messages, delivery receipts, read events, and status payloads to your WordPress webhook endpoint. These are validated server-side using your App Secret before being stored.

Read the full description on the official page →