WhatsApp chat, Facebook Messenger, Telegram, TikTok, Instagram, Email, Line, WeChat Phone call, SMS, 20+ live...
Free
300k+ installs 5★ (1,240)
Charla Live Chat
Add Charla Live Chat Widget to your site without writing a single line of code. Compatible with all themes.
The facts
- Rating
- 5★ from 1
- Active installs
- 500+
- Price
- Free
- Last updated
- 11 Nov 2025
- Added
- Oct 2020
- Requires WP
- 3.0.1
- Tested up to
- WP 6.8.8
- Downloads
- 5,446
Our analysis
AI-assistedCharla Live Chat is a WordPress plugin designed to enhance customer support and sales through live chat functionality. It integrates a chat widget on your site, allowing for proactive conversations with visitors and providing tools for efficient customer service management.
The plugin includes features such as a helpdesk for managing inquiries, a knowledge base for faster customer responses, and mobile apps for iOS and Android to ensure agents can assist customers on the go. It is suitable for businesses looking to improve their customer engagement and support capabilities.
Best for: This plugin is best for businesses seeking to improve customer support and engagement through live chat.
What it does well
- ✓Integrates a live chat widget for proactive customer engagement
- ✓Includes a helpdesk for managing inquiries and ticketing
- ✓Features a comprehensive knowledge base for quick answers
- ✓Offers mobile apps for iOS and Android for on-the-go support
- ✓Free to use from the WordPress.org directory
Where it falls short
- •Limited information on specific features and user experience
- •Only one rating available, which may not reflect broader user feedback
Verdict
Charla Live Chat provides essential tools for customer service and engagement, making it a practical choice for businesses focused on enhancing their support capabilities.
From the developer
charlalivechat's own description of Charla Live Chat, lightly tidied.
Charla Live Chat Plugin adds the necessary scripts for Charla wdiget to appear on your site. Great Businesses are using Charla Live Chat for their Customer Support and Sales and Lead nuriting.
You will have every tool you need to deliver the best customer experience.
- Live Chat & Proactive Conversations
Empower your agents to provide top-notch support by instantly engaging with visitors through Charla Live Chat, complemented by a robust helpdesk, a comprehensive knowledge base, and a user-friendly mobile apps. - Helpdesk and Tickets Management
Efficiently address email inquiries and manage extended conversations through our Helpdesk. Respond to and send messages from your domain, all while leveraging the comprehensive features of a ticketing platform—including agent assignments, tags, and internal notes. - Knowledge base
Our integrated Knowledge Base and Customer Help Center helps you provide faster answers to your customers. - Customer Feedback
Ensure you provide top-notch customer service using our Customer Feedback functionality. Gain insights into what concerns or delights your customers, all while identifying your top-performing agents. - Dashboard and Visitors Insights
Gain enhanced visibility into your customer service operations and performance. Monitor crucial KPIs that truly matter, such as average agent response time and missed conversations. Evaluate both your inbound load and your agents’ capacity for a comprehensive understanding of your service dynamics. - iOS and Android Mobile Apps
Always be available for your customers even if your agents are not in office. Charla iOS and Android apps allows your team to respond to your visitors from their mobile devices. - WordPress and WooCommerce Integration
Tagged as
purpose
Live Chat & Support Desk
feature
Mobile App / PWA
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