WhatsApp chat, Facebook Messenger, Telegram, TikTok, Instagram, Email, Line, WeChat Phone call, SMS, 20+ live...
Free
300k+ installs 5★ (1,240)
Crisp
A Free, one-click-to-install, Live Chat and chatbot plugin. No coding skills are required. Used by more than 30 000 customers on WordPress.
The facts
- Rating
- 4.6★ from 73
- Active installs
- 20k+
- Price
- Free
- Last updated
- 14 Apr 2025
- Added
- Jan 2016
- Requires WP
- 3.0.1
- Tested up to
- WP 6.8.8
- Requires PHP
- 5.3
- Downloads
- 777,243
Our analysis
AI-assistedCrisp – Live Chat and Chatbot is a free WordPress plugin designed to facilitate real-time communication between website visitors and site owners. It allows you to embed a live chat module on your site, enabling support, sales, and marketing interactions. The plugin includes features like real-time notifications, a chatbot builder, and an availability schedule for managing chat times.
This plugin is suitable for businesses looking to enhance customer relationships, capture leads, and improve conversion rates through direct communication. It is user-friendly and does not require developer assistance to set up or use.
Best for: This plugin is best for small to medium-sized businesses seeking to improve customer engagement on their website.
What it does well
- ✓Free to use from the WordPress.org directory
- ✓Includes live chat, chatbot, and real-time notifications
- ✓Mobile and desktop apps available for convenience
- ✓No developer help needed for setup
- ✓Supports marketing efforts by capturing leads
Where it falls short
- •Limited information on advanced features or customisation options
Verdict
Crisp – Live Chat and Chatbot offers essential features for live communication on websites. It is a practical choice for those looking to enhance customer interaction without incurring costs.
From the developer
crisp's own description of Crisp, lightly tidied.
Crisp Live Chat is a free and beautiful chat for your website. This is the ultimate free Live Chat plugin for WordPress if you want to grow your email list, generate leads, and enhance your customer relationship within the same software.
The free plugin includes livechat, Real-time notifications, Chatbot, Desktop apps, Mobile apps, Availability schedule. All these features work immediately with no developer help needed.
By adding this plugin on your WordPress website, you’ll gain access to Crisp Inbox for Marketing, Sales, and Support teams, as well as Crisp Helpdesk, our free online educational resources that will help you to better use Crisp and support your customers.
Here’s how our Livechat plugin will help you capture more leads and enhance your conversions rates.
Live Chat: Let your site visitors talk to you
Crisp allows you to embed a free live chat module to your website and let site visitors chat with you. Using the chatbot plugin, you can easily handle the following WordPress live chat
- Support live chat: Answer questions your customers might have about your business through live chat.
- Sales livechat: Help answer questions your potential customers might have about your products/services through live chat.
- Marketing Live Chat: Enrich your database by asking emails or phone numbers and tagging every conversation to create a qualified contact list (This is an option).
- Automated chatbot: Create powerful chat bot scenario with our no-code chatbot builder
Pro tip: If you want to, you can set an availability schedule to display your live chat when you’re ready to chat
Real-time notifications: Be informed when a Live Chat start
- Support Livechat: Get back to your customers instantly
- Sales Live chat: Do not ever miss a sale again
- Marketing Live chat: Offer a conversational experience to your leads
- Automated chatbot: Create offline experiences for your visitors
Pro tip: If you want to, you can choose to receive notifications or not
Mobile and Desktops apps for a convenient Live Chat
Available on mobile:
- iOS
- Android
Available on desktop:
- Windows Operating systems
- Mac OS operating systems
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