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Help Scout integration for Easy Digital Downloads
Easy Digital Downloads integration for Help Scout. Shows purchase information right from your Help Scout interface.
The facts
- Rating
- 5★ from 28
- Active installs
- 100+
- Price
- Free
- Last updated
- 17 Apr 2025
- Added
- Dec 2014
- Requires WP
- 6.0
- Tested up to
- WP 6.8.8
- Requires PHP
- 7.4
- Downloads
- 14,967
Our analysis
AI-assistedHelp Scout integration for Easy Digital Downloads is a WordPress plugin that displays customer information directly in your Help Scout dashboard. It shows details such as customer names, purchased downloads, order statuses, and payment provider links. If you use the Software Licensing add-on, it also provides license keys and active site information.
This plugin is suitable for users of Easy Digital Downloads who want to streamline customer support by accessing relevant purchase information within Help Scout. It is particularly useful for those managing subscriptions and licensing for digital products.
Best for: This plugin suits users of Easy Digital Downloads who require integration with Help Scout for customer support.
What it does well
- ✓Displays customer information in Help Scout dashboard
- ✓Shows purchased downloads and order statuses
- ✓Integrates with Software Licensing add-on for additional details
- ✓Provides links to manage licenses and upgrades
- ✓Free to use from the WordPress.org directory
Where it falls short
- •Limited information on installation and configuration details
- •Uses custom legacy apps due to Help Scout's interface changes
Verdict
Help Scout integration for Easy Digital Downloads offers a straightforward way to manage customer information for support purposes. It is beneficial for users looking to enhance their customer service experience.
From the developer
flowdee's own description of Help Scout integration for Easy Digital Downloads, lightly tidied.
Help Scout integration for Easy Digital Downloads is a WordPress plugin that will show customer information right from your Help Scout dashboard.
Activating the plugin and configuring the integration will add the following information to your Help Scout dashboard:
- The name of the customer and link to the profile page in EDD
- All purchased “downloads”
- Orders with status and link to payment providers
If using the Software Licensing add-on, the following information is shown as well:
- License keys. Links to the site manager in Easy Digital Downloads.
- Active sites, with a link to deactivate the license for the given site.
- Links to purchase an upgrade directly
When using Easy Digital Downloads with Recurring Payments:
- Subscriptions and their status
How to install and configure
Have a look at the installation instructions.
Please note that Help Scout changed their App interface. This plugin uses custom legacy apps, which you can learn more about here.
More information
- Developers; follow or contribute to the plugin on GitHub
- Other WordPress plugins by Thomas Maier
Tagged as
industry
Digital Downloads
platform
Easy Digital Downloads
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