WhatsApp chat, Facebook Messenger, Telegram, TikTok, Instagram, Email, Line, WeChat Phone call, SMS, 20+ live...
Free
300k+ installs 5★ (1,240)
EngageBay Live Chat Support
Add real-time live chat support to your WordPress site with EngageBay. Connect instantly with visitors, boost engagement, and grow your business.
The facts
- Rating
- 5★ from 3
- Active installs
- 100+
- Price
- Free
- Last updated
- 11 Sep 2025
- Added
- Oct 2019
- Requires WP
- 5.0
- Tested up to
- WP 6.8.8
- Requires PHP
- 7.2
- Downloads
- 10,670
Our analysis
AI-assistedEngageBay Live Chat Support is a WordPress plugin designed to facilitate real-time communication with website visitors. It allows you to add a live chat widget to your site, enabling instant customer support and engagement. The plugin is suitable for businesses looking to enhance customer interaction and capture leads through direct communication.
The plugin offers features such as tracking customer journeys, sending proactive messages, and providing detailed chat transcripts. It also includes options for team collaboration and performance measurement, making it a comprehensive tool for customer support and engagement.
Best for: This plugin suits businesses that require effective customer support and engagement on their WordPress sites.
What it does well
- ✓Real-time communication with website visitors
- ✓Tracks customer journeys for context-based support
- ✓Customisable chat widget to match brand style
- ✓Detailed chat transcripts for insights
- ✓Supports unlimited website installations
Where it falls short
- •Limited information on specific pricing or premium features
- •No mention of compatibility with other plugins or themes
Verdict
EngageBay Live Chat Support provides a robust solution for businesses seeking to improve customer interaction. Its combination of live chat and CRM features makes it a useful tool for enhancing user engagement.
From the developer
engagebay's own description of EngageBay Live Chat Support, lightly tidied.
EngageBay Live Chat Support helps you connect with your website visitors instantly.
Add a powerful live chat widget to your WordPress site and provide real-time customer support to boost engagement and capture more leads.
🌟 Why Businesses Use EngageBay Live Chat
- 💬 Communicate with visitors in real time
- 🛤️ Track the entire customer journey in one place
- 📢 Send proactive messages to invite visitors to chat
- 📑 Access detailed chat transcripts for insights
- 🤝 Build trust and enhance your brand reputation
- 👥 Provide agents with full customer information during chats
- ⭐ Collect customer feedback after each session
- 👨👩👧 Collaborate as a team for quick solutions
- 📊 Measure performance with in-depth reports & analytics
- 🤖 Use the upcoming chatbot feature for automated engagement
🔑 Key Features
- 🖥️ Install the chat widget on unlimited websites at no extra cost
- 🎨 Fully customize the chat widget to match your brand style
- ⌨️ Create shortcuts for common replies to save time
- 🔄 Seamlessly transfer chats between agents
- 👀 Track visitors as they browse your site for context-based support
- 📧 Send chat transcripts via email once sessions end
Why Choose EngageBay Live Chat Support?
Unlike generic chat plugins, EngageBay combines live chat + CRM + helpdesk into a single powerful platform. That means every chat becomes a potential lead or support ticket automatically.
Tagged as
industry
Wedding & Events Planning
purpose
Live Chat & Support Desk
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