WhatsApp chat, Facebook Messenger, Telegram, TikTok, Instagram, Email, Line, WeChat Phone call, SMS, 20+ live...
Free
300k+ installs 5★ (1,240)
Facebook Chat Plugin
The Facebook Chat Plugin makes it easy for your website visitors to chat with you and ask you questions, even if they don't have Messenger.
The facts
- Rating
- 3.5★ from 302
- Active installs
- 70k+
- Price
- Free
- Last updated
- 5 Jul 2022
- Added
- Sep 2018
- Requires WP
- 3.9
- Tested up to
- WP 5.9.16
- Requires PHP
- 5.2.4
- Downloads
- 1,759,182
Our analysis
AI-assistedThe Facebook Chat Plugin is a live chat tool for WordPress that allows you to communicate with customers via Messenger on your website. It provides a chat widget that visitors can use to message you while browsing your site, ensuring you can engage with them in real-time. The plugin is suitable for website owners who want to enhance customer support and interaction without requiring visitors to have a Facebook account.
This plugin enables you to set up auto-replies and answers to common questions, helping to manage customer inquiries even when you are unavailable. Conversations can continue on Messenger after visitors leave your site, which may help maintain customer engagement.
Best for: Website owners looking to improve customer engagement and support through live chat.
What it does well
- ✓Allows real-time communication with website visitors
- ✓Supports anonymous messaging for users without a Facebook account
- ✓Includes auto-replies for common questions
- ✓Conversations can continue on Messenger after leaving the site
- ✓Maintained by Facebook, ensuring a familiar interface
Where it falls short
- •Limited information on advanced features or customisation options
- •Requires a Facebook account for full functionality
Verdict
The Facebook Chat Plugin offers a straightforward solution for live chat on WordPress sites, suitable for those wanting to enhance customer communication. However, its reliance on Facebook Messenger may limit some users.
From the developer
Facebook's own description of Facebook Chat Plugin, lightly tidied.
Communicate with customers on your website with Messenger-powered chat. Chat Plugin is a chat widget maintained by the Meta Business that enables live chat on your website.
Whether they’re on their computer or their phone, website visitors will be able to message you anytime by clicking on a small Messenger chat bubble in the lower right corner of your site.
Key features:
- Website visitors can message you while browsing your site.
- Set up auto-replies and answers to common questions to serve customers when you’re not available.
- Continue the conversation with customers on Messenger even after they leave your website.
- Visitors without a Facebook Messenger account can ask you questions anonymously in Guest mode.
- Messenger’s familiar interface builds trust.
- No need to switch between apps to answer questions you get on the website.
Tagged as
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