Fluent Support

Super Fast, versatile, and feature-rich support and customer ticketing plugin for WordPress

Fluent Support is a versatile and feature-rich help desk and support plugin designed for WordPress. Helping you provide incredible support and manage customer queries right from your WordPress dashboard.

Fluent Support can match the premium features of SaaS solutions like Zendesk, Help Scout or FreshDesk all within your WordPress site and witthout any growth-tax.

🔗 Official Website Link: Official Website
🔗 Join Our FB Community: FluentSupport Facebook Group
🔗 Official 5 Minutes Guide: Getting started in 5 minutes

Your Self-hosted Customer Support Desk in WordPress

Fluent Support is a complete feature-rich customer support ticketing solution. It’s deemed as one of the simplest and fastest support ticketing plugins on WordPress by users.

Manage your customer queries from different channels like contact form, support ticketing form, email, or from remote websites.

Along with managing tickets, you can assign multiple agents with appropriate permission levels. Get detailed reports about your customers, agents, and increase the productivity of your overall customer support desk.

From the ticket view, you can see a 360° view of your customers, including their previous tickets, address, purchase history, membership levels, etc. Your agents can focus on the real problems when they have all the data about a customer right inside the ticket.

Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, etc. There are no limitations as you own your system and data.

Support FEATURES Every Business Needs

All-in-One Customer Support Solution
With Fluent Support, you can centralize your customer support to track and respond to them efficiently. You can also keep your customers’ additional data, notes and track their overall stats.

• Multi-Channel Support Ticketing System: Bring customer support wherever your customers are with a Multi-Channel Support Ticketing System.
• Super fast and rich filter based support ticket management: Simplify support process with super fast and rich filter based ticket management.
• Track waiting times for your overall tickets: Respond to support tickets by tracking waiting time, so customers are satisfied from the get-go.
• Fluent Support scales with your business, be it more tickets, agents or customers. Pay a fixed price and avail all features without any hidden costs or paid add-ons. We don’t believe in Add-ons.

Customer Support Portal
Your customers can open a support ticket from your website or use your website’s contact form. Customers can view all their previous tickets when they log on to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged-in users.

We’ve made design improvements and a whole new customizable block so your ticket portal looks as you need it. Make your support portal truly your own with a fully customizable portal with block editing enabled.

Ticket Segmentation and Reporting

Read the full description on the official page →