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Free Plugin by dennis19814 v2.4

ZupportDesk Live Chat Plugin

ZupportDesk is a cloud-based Live Chat tool that allows your business to provide amazing customer support.

ZupportDesk Live Chat Plugin

The facts

Rating
4.5★ from 21
Active installs
10+
Price
Free
Last updated
12 Mar 2018
Added
May 2015
Requires WP
3.0.1
Tested up to
WP 4.9.31
Downloads
9,300

Our analysis

AI-assisted

ZupportDesk Live Chat Plugin is a cloud-based tool designed to enhance customer support through real-time engagement. It allows you to interact with website visitors directly, providing a platform for immediate communication and support.

The plugin features a customizable chat window, real-time dashboard for monitoring key metrics, and proactive chat capabilities. It also integrates with Facebook Messenger, allowing you to manage customer inquiries from your Facebook page without needing to log in separately.

Best for: Businesses looking to improve customer engagement through live chat support.

What it does well

  • Customizable chat window to match your website's branding
  • Real-time dashboard for monitoring chat metrics
  • Proactive chat feature to engage visitors
  • Integration with Facebook Messenger for broader customer reach
  • Saved replies to improve agent efficiency

Where it falls short

  • Limited information on pricing and features for the paid version
  • Last updated in March 2018, may not be compatible with newer WordPress versions

Verdict

ZupportDesk Live Chat Plugin offers useful features for customer support, but its last update was in 2018, which may affect compatibility with the latest WordPress versions.

From the developer

dennis19814's own description of ZupportDesk Live Chat Plugin, lightly tidied.

ZupportDesk Live Chat is a cloud-based solution with a mission to empower businesses to provide amazing customer support. Our Live Chat tool allows real-time, personal customer engagement that boosts both your customer support as well as your sales.

Our products are accompanied by powerful analytics and reports that allow you to really understand your customers and make better business decisions.

Key Features

  • Customizable Chat Window: Match your website exactly with customizable colors, text, images and animations. Modify size, content and position to suit your unique brand.
  • Real-time Dashboard: Get real-time data of key chat metrics such as customer wait time, queue size and customer satisfaction in one convenient screen
  • Proactive Chat: See a list of every single visitor on your website and start a chat with them before they contact you. See what country they are from, what page they are currently on and much more.
  • Facebook Business Page Integration: Now your Facebook customers can chat with you on their Messenger and you can answer their questions right from your control panel without having to login to Facebook.
  • Saved Replies: Improve agent efficiency by saving repetitive replies and responses. Use the auto-complete function to send perfect, complete responses at the click of a mouse.
  • Activity history: Check if your visitors have already chatted with you by viewing their Activity History. You can review all past interactions and solve their problems.

Download ZupportDesk Live Chat plugin now and sign up here for a free account!

Questions?
Just reach out to us through our live chat at or send an email to info@zupportdesk.com.

Why ZupportDesk?

  • Instant set up with tailor-made WordPress plugin
  • A user-friendly and highly customizable widget to match your unique brand
  • A simple yet powerful dashboard to manage and monitor chat activity
  • Trusted by over 6000 customers worldwide
  • Free and Paid versions to suit your requirements
  • Work across major browsers (Internet Explorer 6+, Firefox, Google Chrome, Opera, Safari).

Read the full description on the official page →

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