AI Chat App

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat.

Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget.

Free KB AI Chat features:
* Built-in ChatGPT and Google Gemini support
* AI training from your KB articles
* Source citations in AI responses
* Chat history and analytics
* AI Smart Search

PRO features:
* Agent Handoff and Feedback
* Email Notifications
* PDF Training Data

✅ AI Chat Integration

AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source.

73 % fewer repeat tickets (our own numbers)
After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff.

Why Customers Love It

• Answers in Seconds, Day or Night
  The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox.
• Set-Up in a Coffee Break
  A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss.
• Visible ROI, Fast
  Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses.

Built-In Extras

• Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again.
• Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap.
• Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training.
• Intelligent Agent Handover – Multiple triggers ensure users get human help when needed:
  • Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support”
  • Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance
  • Always-On Option: Display a persistent “Talk to Agent” button for instant human connection

  Intelligent Agent Handover Features

  Our smart handover system ensures no customer gets stuck:

  • Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request
  • One-Click Setup – Configure agent buttons, keywords, and routing in minutes
  • Custom Workflows – Route to different teams based on keywords or customer type (beta)

  Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs.

  Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward.

  Read the full description on the official page →