HelpCrunch

Take your customer support to the next level with the HelpCrunch WordPress plugin. Do you think it’s a tough nut to crack? Not at all!

Thanks to our full-house solution, you can:

• Deliver second-to-none customer service
• Chat with website visitors in real time
• Automate routine tasks with chatbot
• Manage conversations from Telegram, Facebook, Instagram, or Viber by integrating them with HelpCrunch
• Catch valuable leads’ attention
• Encourage customer self-service with a multilingual knowledge base

But that’s just scratching the surface. Let’s take a deeper look at HelpCrunch’s advanced toolset.

💬 Live Chat

Being the platform’s flagship feature, live chat helps you solve customers’ queries like a pro, acquire more clients and process requests in the nick of time.

• Auto messages for reaching out to clients proactively based on their behavior, e.g. exit intent time, time on page, last visit, etc.
• In-app messages for targeting users and educating them about your product or service, for instance during onboarding, upselling, feedback gathering, etc.
• Canned messages for streamlining service reps’ workflow. Create answers for FAQs beforehand and use them in live chat or chatbot conversations any time you need to be more productive.
• Knowledge base integration for making clients’ lives easier. They can search for the information without waiting for a rep’s reply, or you can send them a knowledge base article right from the live chat window.
• Live chat widget customization for sticking to your brand’s identity. Tweak the live chat button, choose its color scheme, add agent avatars, and do so much more.
• Reports for tracking team’s performance, customer satisfaction rate, first resolution time, and other metrics.
• Assignment rules for automating and assigning chats or tags for easier workflow.
• Round-robin chat assignment for distributing new chats between your team members equally.
• Live chat transcripts for sending the entire conversation to clients so that they have everything at their fingertips.

Live Chat installation process

You don’t have to be a mastermind to add the HelpCrunch live chat on your WordPress-powered website. Just follow this step-by-step instruction:

STEP 1. Log into your WordPress account.
STEP 2. Find the Plugins section and press Add new.
STEP 3. In the Search box, type in HelpCrunch.
STEP 4. Hit Install and Activate.
STEP 5. Log in to your HelpCrunch account in a separate browser tab.
STEP 6. Go to Settings → Channels → Website Widgets and choose the widget you’d like to install on your WordPress website.
STEP 7. You will be redirected to the Installation page. Select WordPress installation guide and copy the code snippet from the HTML box.
STEP 8. Go back to your WordPress account and find the HelpCrunch live chat widget under installed plugins. Open plugin Settings.
STEP 9. Paste the copied HelpCrunch code snippet into the HelpCrunch Code field and save changes.

Now our live chat widget is displayed in the bottom right corner of your website.

If you have any problems with the setup, please check the installation guide. If you have any questions, just log in to your HelpCrunch account and chat with us. We’ll help you with everything 🤗

📱 messengers integration

Your customer service can be a great differentiator and help you stand out from the competition. Delighting your customers should be a top priority, and one of the best ways to achieve this is by communicating with them in the most convenient way possible. Luckily, HelpCrunch integrates with a range of popular messaging applications, such as:

• Facebook Messenger
• Instagram
• Telegram
• Viber
• WhatsApp (coming soon)

Such integration can help you provide a seamless customer experience. No matter which channels your customers are using to interact with your business, you will be providing the best possible customer service. Furthermore, HelpCrunch can help your team save a lot of time and effort. Our shared inbox provides an intuitive interface for managing all customer requests from multiple channels in one place, without having to switch between different tools.

Read the full description on the official page →