HeySpark

HeySpark adds a modern chat, call, and video widget to your site and a conversational inbox inside WP-Admin. Your chat data stays on your WordPress install. No external services, no monthly subscriptions, no accounts to create. Just install, activate, and start chatting.

Why HeySpark

• Self-hosted. Conversations live in your database, on your server. Nobody else sees them.
• No accounts. Install and go. No signup, no API keys.
• Modern UX. A messenger-style widget your visitors already know how to use.
• Fast. Lightweight, deferred asset loading, no heavy framework dependencies.
• Translation-ready. Full text domain, bundled POT, right-to-left compatible.

Free features

• 100% free live chat
• “Call now” functionality with WebRTC audio calls that are secure and private
• Floating chat widget on your site with Shadow DOM isolation (no theme conflicts)
• WP-Admin inbox with a conversation view
• Real-time chat via long-polling (no external service required)
• Online/Away toggle
• Offline message form with email notifications when you’re away
• Pre-chat form with name + email capture
• Optional GDPR consent checkbox with configurable text
• Appearance settings: greeting, brand color, launcher position (left/right)
• Mobile show/hide toggle
• Sound + desktop notifications for new messages
• Repeating new-chat sound until you open the conversation
• Read receipts (sent / seen ticks), with the exact “seen” time on hover
• Auto-close inactive conversations after a chosen time
• Live “visitors online” dashboard with activity scores
• Optional visitor country lookup in the dashboard, with a country filter (off by default)
• Clickable links in the GDPR consent text
• Visitor can view previous conversations after a chat is closed
• Close conversations from the admin inbox
• Translation-ready, bundled POT
• Responsive, accessibility-minded design (keyboard navigation, ARIA live regions, focus management)

Pro features (available separately)

Upgrade to HeySpark Pro for:

• One-to-one video calls (camera to camera, relayed through your own TURN server)
• Agent-initiated chats: proactively message online visitors
• Multiple agents: map WP roles to agent capability, route new conversations
• Quick responses (canned replies)
• Page include/exclude rules
• Business hours with timezone support
• CSAT ratings after conversations end
• Custom branding: your own widget logo and closed chat-bubble icon
• “New visitor” alerts (sound and/or desktop notification when someone lands)
• “What’s new” announcements shown inside the widget
• Custom CSS for the widget

Read the full description on the official page →