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Free Plugin by bitrix24 v1.0.0

Bitrix24

This free Bitrix24 widget lets you insert live chat, call back request and various web forms into your website.

Bitrix24

The facts

Rating
3★ from 6
Active installs
600+
Price
Free
Last updated
4 Apr 2017
Added
Feb 2017
Requires WP
3.0
Tested up to
WP 4.7.35
Downloads
14,474

Our analysis

AI-assisted

Bitrix24 is a WordPress plugin that allows you to integrate live chat, call back requests, and various web forms into your website. It automatically imports all information from chats and forms into the free Bitrix24 CRM, supporting up to 12 agents without charge. The plugin is designed for easy customization and works across mobile, web, and desktop applications.

To use Bitrix24, you need to install the plugin, enable the website widget in your Bitrix24 account, and insert the widget code into the plugin settings. It also facilitates the automatic sending of online orders from WordPress-based stores to the Bitrix24 CRM, making it suitable for eCommerce sites and businesses that require customer interaction management.

Best for: This plugin is suitable for eCommerce sites and businesses looking to manage customer interactions.

What it does well

  • ✓Free to use from the WordPress.org directory
  • ✓Supports integration with Bitrix24 CRM
  • ✓Allows live chat and call back requests
  • ✓Can handle up to 12 agents
  • ✓Customizable and works on multiple platforms

Where it falls short

  • •Last updated in April 2017, may not be compatible with newer WordPress versions
  • •Limited information on features and support
  • •Directory score of 47/100 indicates potential issues

Verdict

Bitrix24 offers basic CRM integration and customer support features for WordPress users, but its outdated status may limit its effectiveness and compatibility.

From the developer

bitrix24's own description of Bitrix24, lightly tidied.

This free Bitrix24 widget lets you insert live chat, call back request and various web forms into your website.
All information from chat and forms is automatically imported into free Bitrix24 CRM. The widget supports up to
12 agents absolutely free, is easily customizable, and works on mobile, web and desktop apps.

How to connect Bitrix24?

After you install the plugin, all links to Bitrix24 forms will be displayed on WordPress sites as embedded forms.
You can also use this plugin to install live chat and call back widgets on your WordPress site as well.

In addition to that, this plugin can send orders from WordPress based online stores into Bitrix24 CRM.
Please follow these instructions to access these features:

  1. Log into your Bitrix24 account and enable website widget.
  2. Get the widget code for WordPress and insert it into appropriate plugin field (instructions
    area available at https://helpdesk.bitrix24.com/open/4112659/)

If you use popular any WordPress ecommerce engine to run your online store, this plugin can automatically
send online orders to your CRM. Simply go to plugin settings and do the following:

  1. Enable CRM connector.
  2. Insert connector URL. You can get the URL inside Bitrix24 CRM.
  3. Select default currently for your online store. Otherwise the currency will be determined automatically.

Read the full description on the official page →

Tagged as

purpose Live Chat & Support Desk eCommerce & Online Store
topic Marketing Automation & CRM Integration Forms Form Chat Insert Call Live Online

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