WhatsApp chat, Facebook Messenger, Telegram, TikTok, Instagram, Email, Line, WeChat Phone call, SMS, 20+ live...
Free
300k+ installs 5★ (1,240)
LiveHelp chat
Provide fast reliable live chat to assist your customer. Cloud based chat no setup fees. Fully customizable chat skin.
The facts
- Rating
- 5★ from 7
- Active installs
- 10+
- Price
- Free
- Last updated
- 16 Jul 2019
- Added
- May 2014
- Requires WP
- 3.8.1
- Tested up to
- WP 5.2.26
- Downloads
- 4,858
Our analysis
AI-assistedLiveHelp chat is a WordPress plugin designed to facilitate customer service through live chat. It allows one chat agent to assist multiple customers simultaneously, reducing wait times and phone calls. Users can fill out a form when the operator is unavailable, which is sent via email.
The plugin offers customizable chat window layouts, advanced chat features, and compatibility with all major browsers and operating systems. It also includes file transfer capabilities, real-time chat logs, recorded sessions, and analytics to monitor chat performance and customer satisfaction.
Best for: This plugin is suitable for businesses looking to enhance their customer support through live chat functionality.
What it does well
- ✓Allows one agent to assist multiple customers at once
- ✓Customizable chat window appearance
- ✓Compatible with all major browsers and operating systems
- ✓File transfer feature for documents and images
- ✓Real-time chat logs and recorded sessions
Where it falls short
- •Limited information on specific features and performance
- •Last updated in July 2019, may not be fully compatible with newer WordPress versions
Verdict
LiveHelp chat provides essential features for live customer support, but its outdated status may affect compatibility and performance.
From the developer
LiveHelp The Chat eXperience's own description of LiveHelp chat, lightly tidied.
-
Customer service efficiency:
One chat agent may assist several customers at the same time, decreasing waiting times and telephone calls. An agent may trasfer chat conversations to another agent for additional help. When the operator is not available, users can fill in a form that you will receive ad an email. -
Customizable layout:
In administrator dashboard you may customize the appearance of your live chat window with logo, colors and font of your corporate image. Choose the best button and position for your needs. -
Advanced chat features:
You may customize your widget with activation rules: show only on some pages, after a chosen time, in defined weekdays… -
Compatibility with all browsers and OS:
LiveHelp chat is compatible with all major browsers: Internet Explorer(from version 7 onwards), Mozilla Firefox, Google Chrome, Safari both on Windows and Mac. -
File Transfer:
Transfer files directly via chat. The most common size files (documents, images) can be transferred from visitor and operator to minimize red tape. No mail blocking attachment. -
Complete chat logs available in real time for each connected user:
Immediate information about users: the web page from which the request was turned and old chats. -
Recorded chat sessions:
Recording of the conversations of the past 30 days, useful for monitoring staff, quality of service and the customer’s frequently asked questions. -
Advanced analytics:
Monitor the performance of your chat, track your e-commerce orders and increase your customer satisfaction. -
Competitive costs:
No installation costs, only an annual fee with progressive discounts based on the number of chat departments and chat agents.
This is the only official plugin for LiveHelp live chat.
Translations
You can add your translations here: translate.wordpress.org
Tagged as
purpose
Live Chat & Support Desk
quality
Customisation
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