WhatsApp chat, Facebook Messenger, Telegram, TikTok, Instagram, Email, Line, WeChat Phone call, SMS, 20+ live...
Free
300k+ installs 5★ (1,240)
Social Live Chat Helpdesk
Engage customers at every stage of their journey through Live Chat, WhatsApp, Telegram, Line, Viber, Instagram, and Facebook Messenger, and boost sale …
The facts
- Rating
- 5★ from 40
- Active installs
- 90+
- Price
- Free
- Last updated
- 3 Oct 2024
- Added
- May 2021
- Requires WP
- 5.0
- Tested up to
- WP 6.6.7
- Requires PHP
- 5.6
- Downloads
- 14,025
Our analysis
AI-assistedSocial Live Chat Helpdesk – MyAlice is a WordPress plugin that integrates various communication tools, such as WhatsApp, Facebook Messenger, and Live Chat, into a single platform. It aims to enhance customer engagement for eCommerce sites by allowing multiple agents to manage conversations from one inbox. The plugin also offers automation features, enabling businesses to respond to customer inquiries and send targeted campaigns efficiently.
This plugin is suitable for eCommerce businesses looking to streamline their customer support and sales processes through social channels. Its features include a chat widget for websites, AI-powered chatbots, and the ability to automate customer interactions based on specific triggers.
Best for: eCommerce businesses seeking to improve customer engagement through social messaging.
What it does well
- ✓Integrates multiple social communication channels
- ✓Supports multiple agents in one inbox
- ✓Offers automation for customer interactions
- ✓Includes a customizable chat widget
- ✓Allows scheduling of targeted WhatsApp campaigns
Where it falls short
- •Limited information on specific features and capabilities
Verdict
MyAlice provides a comprehensive solution for managing customer interactions across various platforms, making it a useful tool for online retailers.
From the developer
Alice Labs's own description of Social Live Chat Helpdesk, lightly tidied.
LIVE CHAT + SOCIALS TOGETHER
The old way of using communication tools like Live Chat, WhatsApp, WhatsApp, Telegram, Line, Viber, Instagram, Facebook Messenger plus eCommerce was disjointed and siloed. MyAlice puts an end to silos and delivers a new way of turning you and your team into revenue champions.
Integrate your WooCommerce store with MyAlice to build personalized customer experiences that boost your sales. Engage your customers with targeted WhatsApp campaigns and drive more revenue with our powerful automation features designed for eCommerce.
Multiple agents in 1 inbox
Your customers are on WhatsApp and other social channels. All the time. So when they’re looking to buy, and they message you, they’re at their moment of highest intent. Engaging with these visitors through a team collaboration inbox.
Chat widget
Add a chat widget in a few simple steps to your online store. Add your own logo, text, and colors, and set up in a matter of minutes.
Centralized interactions and support on the go
No more switching tabs to respond to WhatsApp, Live Chat, Facebook Messenger, Instagram, Line, Telegram, and Viber. Centralize all your customer interactions under one dashboard. Use our iOS or Android mobile app that allows support from anywhere.
Chatbot for all Social channels
Using MyAlice’s automation, create AI-powered chatbot that will automatically respond to your customers 24×7. For all social channels including WhatsApp.
Schedule outbound campaigns
Reach out to customers where their friends are for higher CTRs and engagement. Create WhatsApp audience and easily schedule campaigns. Watch new orders roll in!
Automate your customers’ buying experience
Automatically send WhatsApp messages based on customer actions. Follow up on new purchases, abandoned shopping carts, and more WooCommerce triggers by creating business templates.
Convert customers on socials
MyAlice integrates with your website and automatically pulls your entire catalog into WhatsApp. Bring your store to WhatsApp to make sales easier!
Tagged as
industry
Political & Campaign
platform
WooCommerce
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