Support Genix

Advanced AI-Powered WordPress Helpdesk with Support Tickets, Knowledge Base, 24/7 Chatbot, Smart Automation, and Reports

Support Genix is a powerful, AI-powered helpdesk plugin for WordPress, designed to simplify customer support management with intelligent automation. Manage support tickets in one place, boost productivity with AI-powered reply generation, create knowledge base docs with AI and enhance customer satisfaction with 24/7 automated chatbot support.

Whether you’re running a small business or managing a large WooCommerce store, Support Genix helps you track and resolve customer support tickets with ease. With unlimited tickets, agents, and customers, plus advanced AI features, custom fields, and automated notifications, you’ll never miss an important issue again.

👇 Helpful Links to Get Started

🔎 Learn More | 📄 Documentation | 📍 Roadmaps | 🚀 Explore Pro

🚀 Everything You Need for Smarter Customer Support

Support Genix is a great alternative to Freshdesk, Zendesk, Helpscout, Clickdesk, Awesome Support, and Fluent Support—offering enterprise-level features at a fraction of the cost, with no per-agent pricing and lifetime plans available.

Perfect for e-commerce stores, digital product sellers, agencies, SaaS companies, educational platforms, membership sites etc.

🤖 AI-Powered Features (New!)

Transform your support workflow with cutting-edge artificial intelligence:

• Help Me Write – Generate professional ticket replies in seconds with AI assistance, reducing response time by 60%.
• AI-Powered Chatbot – Provide instant answers 24/7 from your knowledge base, reducing ticket volume by 40%.
• AI Writing Assistant – Create comprehensive help documentation 10x faster using OpenAI and Claude.

See AI Features in Action:

⚡ Core Features That Scale With You

• Unlimited Everything – No restrictions on tickets, agents, or customers. Scale without limits or extra costs.
• Knowledge Base Management – Build a self-service help center that empowers customers to find answers instantly.
• Advanced Integrations – Connect with WooCommerce and Envato to enhance your support workflow.
• Email to Ticket Conversion (Pro) – Automatically convert incoming emails into organized support tickets.
• Advanced Integrations (Pro) – Connect with WhatsApp, Slack, Tutor LMS, Easy Digital Downloads, and more.
• Smart Documentation Suggestions (Pro) – Automatically suggest relevant help articles while customers create tickets.
• Support Tickets Report – Track ticket activity, response performance, and user interactions.
• Knowledge Base Analytics – Track user engagement, content performance, and search behavior.
• AI-Powered Chatbot Analytics – Track chatbot performance and optimize your automated support strategy.
• Complete Customization – Custom fields, ticket categories, role-based permissions, and branding options.

📊 Powerful Analytics & Reporting

Track every metric that matters with comprehensive analytics dashboards:

Read the full description on the official page →