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Premium Plugin v3.3.1

SupportCandy

+ Addons - Customer Support Plugin for WordPress

SupportCandy 3.3.1 + Addons – Customer Support Plugin For WordPress

The facts

Last updated
27 Feb 2026
Added
Feb 2026

Our analysis

AI-assisted

SupportCandy is a WordPress plugin designed to enhance customer support through ticket management. It allows customers and agents to create and respond to tickets via email, and offers features such as customizable workflows, service level agreements, and user group management.

The plugin includes tools for tracking agent productivity, collecting customer feedback, and generating reports. It is suitable for businesses looking to streamline their support processes and improve communication between customers and support agents.

Best for: This plugin suits businesses aiming to improve their customer support operations.

What it does well

  • ✓Email piping for ticket management
  • ✓Customizable workflows for efficiency
  • ✓Service level agreements for tracking response times
  • ✓Advanced reporting features
  • ✓Canned replies for quick responses

Where it falls short

  • •No pricing or adoption information provided
  • •Rating not published

Verdict

SupportCandy offers a range of features for managing customer support effectively. However, potential users may want to consider the lack of published ratings and pricing information.

Features

  • Email Piping (Channel):

    Customers and agents can create and reply to tickets directly from their email inboxes.

  • Workflows:

    Automate processes and improve efficiency with customizable workflows.

  • Service Level Agreements (SLAs):

    Track response and resolution times for different ticket types.

  • Usergroups:

    Group users or companies so a supervisor can manage tickets for all members.

  • Agentgroups:

    Organize agents into groups for ticket assignment; group supervisors can assign tickets to team members.

  • Satisfaction Survey:

    Collect customer feedback and ratings for every ticket to evaluate team performance.

  • Timer (Time Tracking):

    Agents can track time spent on tickets using a stopwatch feature.

  • Productivity Suite:

    Features designed to enhance agent efficiency and effectiveness.

  • Reports:

    Advanced reporting to measure and improve support performance.

  • Private Credentials:

    Customers can share sensitive information securely, visible only to authorized agents.

  • Schedule Tickets:

    Automatically create recurring tickets at set intervals.

  • Canned Reply:

    Save frequently used responses for quick access while replying to tickets.

  • Automatic Ticket Closure:

    Close tickets after a set period of inactivity; optional warning emails can be sent before closure.

  • Export Tickets:

    Export tickets in CSV format according to current filters.

  • Print Ticket:

    Print tickets using custom templates.

  • Webhooks:

    Receive real-time notifications for critical support events like ticket creation, assignment, and closure.

Full overview of SupportCandy

SupportCandy Customer Support Plugin Features

  • Email Piping (Channel): Customers and agents can create and reply to tickets directly from their email inboxes.
  • Workflows: Automate processes and improve efficiency with customizable workflows.
  • Service Level Agreements (SLAs): Track response and resolution times for different ticket types.
  • Usergroups: Group users or companies so a supervisor can manage tickets for all members.
  • Agentgroups: Organize agents into groups for ticket assignment; group supervisors can assign tickets to team members.
  • Satisfaction Survey: Collect customer feedback and ratings for every ticket to evaluate team performance.
  • Timer (Time Tracking): Agents can track time spent on tickets using a stopwatch feature.
  • Productivity Suite: Features designed to enhance agent efficiency and effectiveness.
  • Reports: Advanced reporting to measure and improve support performance.
  • Private Credentials: Customers can share sensitive information securely, visible only to authorized agents.
  • Schedule Tickets: Automatically create recurring tickets at set intervals.
  • Canned Reply: Save frequently used responses for quick access while replying to tickets.
  • Automatic Ticket Closure: Close tickets after a set period of inactivity; optional warning emails can be sent before closure.
  • Export Tickets: Export tickets in CSV format according to current filters.
  • Print Ticket: Print tickets using custom templates.
  • Webhooks: Receive real-time notifications for critical support events like ticket creation, assignment, and closure.
  • Assign Agent Rules: Automatically assign tickets to agents based on set rules and workloads.

Download SupportCandy WordPress Plugin

Tagged as

purpose Live Chat & Support Desk
topic Customer Customers Support Addons Addon Wordpress Plugin Agent Agents

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