SupportCandy

THE SIMPLE, SECURE AND FEATURE-RICH SUPPORT TICKETING SYSTEM PLUGIN FOR YOUR WORDPRESS SITE.

Never miss a customer question. Our 24/7 AI Agent uses your knowledge base to resolve inquiries instantly, seamlessly escalating unknown issues to support tickets.

Empower your agents to resolve issues faster and deliver consistent, on-brand support with AI-driven summaries, draft generation, and response polishing.

We stand as a remarkably versatile and feature-packed help desk and ticket management plugin. Elevate your customer support game by effortlessly handling and resolving customer queries directly from the comfort of your WordPress dashboard.

SupportCandy Helpdesk is the ultimate solution for all your helpdesk and support ticketing needs within WordPress, featuring features comparable to those offered by top-tier SaaS solutions such as Zendesk, Help Scout, or Freshdesk.

Follow this getting started guide and be ready to support your customers like never before within a few minutes!

YOUR WORDPRESS-BASED SELF-HOSTED CUSTOMER SUPPORT SOLUTION BACKED BY UNPARALLEL TECHNICAL SUPPORT

While we prioritize technical support for our paid users, we are committed to assisting each and every customer promptly. Our dedication ensures that all users receive the assistance they need as quickly as possible. Moreover, we offer best-in-class customer support and maximum features in our free version, setting us apart from others in the industry.

In addition to ticket management, you can assign multiple specific permission levels to agents and customers. Gain access to detailed reports concerning your customers, agents, and the overall productivity of your customer support desk. By navigating through the ticket view, you can gain a comprehensive 360-degree perspective of your customers, including their past tickets, purchase history, membership levels, and more. Armed with this wealth of customer data alongside their queries, you can accomplish much more.

SupportCandy is a self-hosted support ticket plugin offers limitless tickets, support agents, users, tags, and more. There are no constraints, as you maintain ownership of your system and data.

AI Assistant & Chatbot :

24/7 AI Agent that answer questions directly from your knowledge base (AI Training) and automatically create support tickets for everything else.
Empower your agents to resolve issues faster and deliver consistent, on-brand support with AI-driven summaries, draft generation, and response polishing.

Key capabilities include:
* Ticket Summary – Instantly generate a concise summary of long or complex tickets, helping agents quickly understand the issue without reading the entire conversation.
* Polish Agent Replies – Draft quickly and let the Polish (AI) button refine your grammar, tone, and clarity. The AI automatically analyzes the entire ticket thread for context, ensuring every response is pinpoint accurate. You can continue to provide follow-up prompts to tweak the suggestion until you’re satisfied, then simply click Replace or Append to the editor.
* Custom AI Prompts – Administrators can define custom prompt instructions from the settings panel. The AI will follow these instructions while polishing replies, allowing you to align responses with your brand voice and support guidelines.

Key features :

• AI Chatbot Agent
• AI Assistant
• Unlimited number of tickets
• Unlimited number of agents and agent roles
• Unlimited number of customers
• Unlimited tags, categories, and custom statuses
• Dashboard for agents
• Activity logs for administrators
• Advanced custom filter and search functionality
• Saved filters for customers and agents
• Shortcodes for Agent Portal/Customer Portal
• Private notes for internal communication of agents
• Agents can create a ticket on the customer’s behalf
• Agent Collision to avoid repetitive messages and confusion
• 16+ Custom field types
• User Registration
• Ticket fields for additional information about ticket
• Agent-only fields to keep internal data of the ticket
• Customer fields to store information about the customer across the tickets
• Guest tickets (disabled by default)
• Guest can also see their ticket list using OTP Login (One Time Password)
• Rich-text editor (customizable)
• Email notifications
• Working hours, exceptions, and holidays for support agent
• Google reCaptcha integration
• GDPR Compatibility with data retention and deletion feature
• Terms & Conditions checkbox in the ticket form
• Macros or placeholders for ticket fields
• Unlimited File Attachment to ticket and reply. Manage allowed file types.
• Rest APIs Support
• Customizable Appearance to match up with your theme
• Auto delete closed tickets

Pro Features :

Read the full description on the official page →