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Free Plugin by Casengo v2.1.4

Casengo Live Chat Support

Live Chat by Casengo, fully functional, easy to use and has great design! Install live chat support on your WordPress site today!

Casengo Live Chat Support

The facts

Rating
4.3★ from 31
Active installs
60+
Price
Free
Last updated
22 Jan 2016
Added
Dec 2012
Requires WP
3.3
Tested up to
WP 4.3.34
Downloads
86,488

Our analysis

AI-assisted

Casengo Live Chat Support is a WordPress plugin that enables you to add live chat functionality to your website. It allows you to handle customer inquiries via live chat and email, aiming to improve response times and customer satisfaction. To use the plugin, you need to create a Casengo Live Chat account, which can be set up quickly.

This plugin is suitable for businesses of all sizes looking to enhance their customer support capabilities without requiring extensive technical knowledge. The setup process is designed to be straightforward, making it accessible for beginners.

Best for: This plugin is best for small to medium-sized businesses seeking to improve customer support through live chat.

What it does well

  • Allows handling of inquiries via live chat and email
  • Quick setup process, typically within two minutes
  • User-friendly interface suitable for beginners
  • Compatible with a mobile app for on-the-go support
  • Free to trial for 14 days

Where it falls short

  • Last updated in January 2016, which may affect compatibility
  • Requires a Casengo Live Chat account for full functionality

Verdict

Casengo Live Chat Support offers a simple solution for integrating live chat into your website. However, its outdated status may limit its effectiveness in a rapidly evolving digital environment.

From the developer

Casengo's own description of Casengo Live Chat Support, lightly tidied.

Casengo Live Chat Support allows you to add live chat to your website quickly and easily. With Casengo Live Chat Support, you can handle questions via live chat, email directly from your website. Casengo Live Chat Support helps you to respond faster to questions than ever, and to improve their satisfaction with a delicious combination of live chat and email.

Casengo Live Chat Core Features & Benefits

Check out this video about Whatsapp in Casengo

Check out the Casengo Live Chat Video

To configure the live chat support plugin, you need a Casengo Live Chat account. Have an account already? Way to go! If not, sign up here. You’ll be ready to go in two minutes tops. Casengo Live Chat is free to trial for 14 days.

It’s really easy. Get started in 2 minutes tops.

…et voila, on your website you’ll discover your very own live chat button, ready to be clicked on by your happy customers!

Do you want to chat or support your customers on the go? Use the free Casengo mobile app:

Do get in touch with tips or questions, as we’re constantly working on making Casengo Live Chat the best, fastest and smartest customer support tool ever. More happy customers!

Questions or suggestions? Click here to chat with us. We’d love to help you out.

Casengo’s Live Chat happy customers

Lots of companies, small and large, have been using Casengo Live Chat for a while now. Check out these testimonials to find out what they think about our customer support software.

“We opted for Casengo Live Chat from day one, as it is a very user-friendly Cloud customer service app with an attractive pricing model. Casengo Live Chat allows us to centralize all customer enquiries – whether through email, live chat or WhatsApp – in one single inbox. This is critical for providing excellent service to our users. The Casengo Live Chat app is plug and play: setting up the account took us hardly two minutes, and installation of the WordPress Live Chat widget was just as easy.” – Philippe Joly, Yelo

“We decided to use Casengo Live Chat mainly because we’d be able to get started right away. You hardly need any technical knowledge to get this live chat and customer support app running.” – Dorians Hofs, Parfumswinkel.nl

“I downloaded the Casengo Live Chat plugin for WordPress. The live chat button appeared in one go, and I was able to change both its text and colour to match our corporate identity. Brilliant!” – Davy van de Haar, BeLikeUs

“Since using Casengo Live Chat, we can respond to our customers 3 times as fast. It surprised us how easily customers switch between email and live chat. Casengo’s Live Chat just so simple.” – Dick Franken, Takeaway.com

Read the full description on the official page →

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