TotalDesk

TotalDesk is a WordPress plugin designed for managing support tickets and live chat interactions. It provides features such as multiple ticket forms, an inbox for email fetching, and a dedicated page for users to track their tickets. The plugin also supports custom ticket statuses, types, and projects, making it suitable for various support workflows.

This plugin is aimed at businesses or individuals who need a structured way to handle customer support inquiries. With functionalities like saved replies, email notifications, and integration with platforms like WooCommerce and Slack, it can streamline communication between agents and reporters.

TotalDesk WordPress Plugin Features

• 3 different new ticket forms
• Inbox email fetching
• 2 user roles: Agent & Reporter
• Dedicated “My Tickets” page
• Set default values for new tickets
• Custom ticket statuses
• Custom ticket types
• Custom ticket projects / systems
• Attachment support
• Agent notification system
• HTML WYSIWYG comment form
• Saved replies for quick responses
• Logging and ticket history system
• XLS export
• Email replies from reporters & agents
• Ticket overview dashboard
• Set inbox archive folder
• Email notifications
• Desktop notifications
• Slack notifications
• Notify when a ticket is created
• Notify when someone replies
• Notify when ticket status changes
• Notify when an agent is assigned

• Start a chat with a new subject
• Enter chat using a specific ticket ID
• Send a message (new ticket) if no agent is online
• Save every chat conversation

• Create FAQs based on tickets
• Group FAQs into topics
• Custom icons for topics
• Live FAQ search
• Track FAQ views
• 3 built-in widgets
• Order FAQs by views or popularity
• 2 layouts: boxed and list

• Tickets by agent
• Tickets by status
• Tickets by type
• Tickets by system
• Tickets by year, month, or year & month
• WooCommerce integration
• Envato integration
• Slack integration
• Well documented

Download TotalDesk WordPress Plugin