Lime Connect

Lime Connect (formerly Userlike) is Germany’s leading AI agent platform for customer communication, combining autonomous AI agents, a centralized message center, and integrated WhatsApp marketing in one solution. It offers a live chat plugin for WordPress that enables businesses to connect with customers through website chat and their preferred communication channels, including WhatsApp, Facebook, Instagram, Telegram, Email, Threema, and SMS.

The plugin is free, easy to implement, and allows you to start engaging with website visitors within minutes.

AI-powered customer communication

Lime Connect helps companies manage customer communication across the entire customer journey. All customer conversations from website chat, WhatsApp, Instagram, Facebook, Telegram, Email, Threema, and SMS are brought together in a centralized message center, ensuring seamless, context-rich interactions across every channel.

At the core of the platform is Connect AI, Lime Connect’s AI suite for autonomous customer communication.

Connect AI combines autonomous AI agents, an intelligent AI copilot for service teams, and powerful agentic actions. AI agents can independently resolve recurring inquiries and execute complete service workflows, while human agents can step in and take over conversations at any time when personal expertise or individual support is needed.

At the same time, Copilot, an AI-powered customer service assistant, helps employees work faster and more efficiently by summarizing contexts, suggesting answers, and providing relevant information.

To automate processes, you can use our visual no-code Workflow Builder, that lets you design structured end-to-end processes by defining triggers, conditions, and actions via drag and drop. From routing and escalations to cross-system updates and proactive notifications, Workflows ensure that every step runs reliably and transparently in the background.

You can also connect external chatbot providers to Lime Connect via the chatbot API.

In addition to customer service, Lime Connect includes integrated WhatsApp marketing capabilities. Businesses can send targeted newsletters, personalized offers, and important updates directly through WhatsApp, enabling them to increase customer engagement, strengthen loyalty, and drive conversions through one of the world’s most popular messaging channels.

Why Lime Connect?

Lime Connect is the leading European, GDPR-compliant chat provider. All data is securely stored on servers within Germany.

Lime Connect is suitable for any company size and industry as it scales with your needs and business goals. Small and medium-sized businesses as well as large enterprises like Toyota and Nivea already rely on Lime Connect.

Lime Connect is a great solution if you are looking for a chat provider that offers website chat, mobile messaging and AI automation.

Features

• Message Center as central hub for all your customer chats from different channels
• Website Messenger that can be fully customized to your web design
• Canned messages (chat macros) for common questions and scenarios to increase service efficiency
• Connect AI combines autonomous AI agents, an intelligent co-pilot, and powerful agentic actions into a central AI platform that automates customer service, executes workflows, and seamlessly connects systems
• WhatsApp marketing tool for sending targeted newsletters, offers, and updates to increase customer loyalty
• Integrations with messaging apps such as WhatsApp, Facebook Messenger, Instagram, Telegram, Email, Threema and SMS
• Share and receive various types of media, like images, videos, files and voice messages
• Intelligent routing to connect customers directly to the right contact or operator they have chatted with before
• Live translation to chat seamlessly with international customers
• Browser-based audio and video calls including screen sharing for complex inquiries or product demonstrations
• Chatbot API to connect existing chatbots to Lime Connect
• Analytics to measure live chat performance and service quality
• Server and hosting in Germany
• GDPR-compliant, including dedicated data privacy features
• Integrations with business tools like Pipedrive and Slack, Mailchimp and more

Read the full description on the official page →