LiveChat

Want to communicate with visitors while they’re browsing your site? With the LiveChat plugin for WordPress, you can add a live chat widget that lets you connect with customers in real time, answer questions instantly, and offer top-notch customer support.

You can also use the chat widget to send personalized messages, collect leads, or act as a contact form when you’re offline. It’s the best live chat and AI customer support plugin for WordPress websites.

Whether you run a blog, online store, or service business, live chat software helps you:

• Connect with customers instantly.
• Improve customer satisfaction scores.
• Capture more leads and close more sales.

LiveChat is designed for WordPress users who want to offer fast, professional support — without adding friction to the user experience.

🧑‍💻 Feature-rich WordPress live chat widget

• 💬 LiveChat + ChatBot (AI-powered) — Combine human support with automation. Use AI chatbots to handle FAQs instantly and transfer complex cases to your live customer support team.

• 🧲 Lead capture — Don’t miss a lead. Capture messages when you’re offline using the chat widget as a contact form. Every message is stored safely for follow-up.

• 📊 Website visitor tracking — Track visitors in real time. See what pages they viewed, where they came from, and what products they’re browsing. Spot high-intent leads instantly.

• 🎯 Targeted messages & smart triggers — Send personalized messages or chat invitations based on user behavior. Greet returning visitors or engage users browsing your pricing or checkout pages.

• 🛍️ Built for ecommerce — Boost sales with access to cart contents for upsell and cross-sell opportunities, cart recovery messages, and proactive support on WooCommerce and other ecommerce platforms.

• 📋 Customer profiles & CRM integration — Access detailed visitor profiles with past chat history, location, and behavior. Sync with your CRM to personalize support and drive conversions.

• ⚡ Quick replies — Save time with ready-made answers to common questions. Agents can respond in seconds using shortcuts.

• 📬 LiveChat + HelpDesk integration — Connect LiveChat with HelpDesk to manage live chat, email, and tickets in one place. Streamline your customer support workflow by turning conversations into tickets and tracking them from start to resolution, without switching tools.

• 👀 Message sneak peek — See what your customers are typing in real time before they hit send. It helps you prepare faster responses and reduce resolution time.

• 🌐 Multisite support — Add LiveChat to multiple WordPress sites without extra charges. Customize the widget per page or keep it consistent across your network.

• 📱 Mobile-ready support — Use the LiveChat mobile app on iOS and Android to chat with customers on the go. Perfect for remote teams or when you need to step away from your desk.

• 📈 Reports, goals & analytics — Measure performance with detailed reports. Track sales, chat satisfaction, and response times to optimize support and conversions.

• 🎨 Full widget customization — Match your brand perfectly. Change colors, greetings, widget placement, and behavior on both desktop and mobile.

• 📬 Messaging channel integrations — Manage chats from Facebook Messenger, WhatsApp, Instagram, SMS, and your website in one unified inbox.

• 👥 Team management & roles — Organize agents into groups (sales, support, billing) and assign custom roles with permissions. Ideal for growing support teams.

• 🔐 Security & access controls — Protect customer data with 2-step verification, visitor banning, and permission-based access for agents and admins.

🤖 AI-powered features

• 🧠 AI-powered reply suggestions — Connect LiveChat with your knowledge base to automatically generate accurate, on-brand responses. Ensure your team provides consistent answers with less effort. Perfect for scaling customer support with AI bot.

• 📄 Chat summaries — No time to read full transcripts? Get an instant AI-generated summary of every conversation so you can catch up on key points and follow up faster.

• 📊 Weekly insights & trends — See what your customers are asking and fast. Get a weekly digest that highlights the most common questions from your LiveChat conversations. Great for improving your FAQ content and support workflows.

• ✍️ AI text enhancement — Write replies faster and smarter. Use AI to expand, rephrase, summarize, or adjust the tone of any message, whether you want to sound friendlier, more formal, or more concise.

• 🏷️ Smart tag suggestions — Save time with automatic chat tagging. LiveChat suggests relevant tags based on the conversation, helping you stay organized without manually labeling each chat.

🖥️ LiveChat for WordPress website

LiveChat is fully compatible with the most popular WordPress page builders, including Elementor, Divi, Beaver Builder, and the default WordPress Block Editor. You can easily place the chat widget anywhere on your site — no coding required.

It also works seamlessly with any WordPress theme or template without needing custom modifications. Whether you’re using a free theme or a custom-built design, LiveChat blends in perfectly.

Running an ecommerce store? LiveChat integrates with major platforms like WooCommerce, BigCommerce for WordPress, and Ecwid, making it easy to support and convert shoppers in real time.

🛠️ Easy to customize and extend

LiveChat is built to grow with your business. You can customize the chat widget to match your brand and extend its functionality with powerful integrations.

Easily connect LiveChat to your favorite tools for email marketing, CRM, and social messaging. Popular integrations include:

Read the full description on the official page →