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WP Support Ticket
User support plugin. Registered users will be able to create/ reply support tickets. Admin can reply on the tickets from admin panel.
The facts
- Rating
- 3.7★ from 6
- Active installs
- 90+
- Price
- Free
- Last updated
- 11 Jul 2026
- Added
- Oct 2014
- Requires WP
- 2.0.2
- Tested up to
- WP 7.0.4
- Downloads
- 13,683
Our analysis
AI-assistedWP Support Ticket is a WordPress plugin that allows you to create a customer support system on your website. Customers can generate support tickets for assistance, and administrators can respond to these tickets via the admin panel, with email notifications sent to customers when replies are made.
The plugin includes features such as ticket management, the ability for customers to search tickets, and file attachments in replies. A PRO version is available with additional features, including support for multiple file attachments and custom fields in the ticket form.
Best for: This plugin suits websites that require a basic customer support system.
What it does well
- ✓Allows customers to create support tickets
- ✓Admin can reply to tickets from the admin panel
- ✓Email notifications sent to customers for replies
- ✓Customers can search tickets from a list
- ✓File attachments supported in replies
Where it falls short
- •Limited features in the free version
- •PRO version required for multiple file attachments and custom fields
- •No information on support for additional file types in the free version
Verdict
WP Support Ticket provides essential ticketing features for customer support, though the free version has limitations that may require upgrading for more advanced needs.
From the developer
aviplugins.com's own description of WP Support Ticket, lightly tidied.
Use this plugin to create your very own customer support system. Let customers of your site to generate a support ticket whenever they require assistance from you, and you will be able to solve their issues by posting replies to the tickets. The customers will get email notifications when you post a reply message to the ticket.
- Registered Users / Customers can create support tickets.
- Customers can search tickets from tickets list.
- Admin can reply on support tickets from admin panel.
- Files can be attached to the reply messages. Supported files that can be uploaded are jpg, jpeg, png, gif, doc, docx, pdf, zip ( Multiple files can be attached in the PRO version with option to select which type of files can be uploaded. )
- Ticket can be marked as Open / Closed / Resolved from admin panel. If a customer post a reply in the Resolved ticket the status of the ticket will be changed to Open.
Usage Shortcodes
- [create_support] to display cretate new suppor ticket form.
- [ticket] to display tickets created by logged in user.
- [ticket_search] to display ticket search form.
WP Support (PRO)
There is a PRO version of this plugin that supports additional features. You can get it here in USD 2.00
- Administrators can post replies by logging in to admin panel. Additionally a new user role Agent will be created. Administraton can assign this role to the support agents so that they can login to the admin panel and reply to the support tickets. Agents will have limited access (Only Support Ticket Section) of the admin panel.
- Multiple files can be attached with new tickets and ticket replies.
- Create Custom Fields in the ticket form.
- Create Support Ticket (Widget).
- Support Ticket List (Widget). To list recent/ specific tickets in the widget area.
- Additional file types are supported in the PRO version. Set supported file types from admin panel.
- Manage email contents from admin panel. Emails that are fired when a new ticket is created or admin posts a reply.
- Option to list all support tickets submitted by users. So that visitors can view tickets and replies.
- Set custom name for the administrator.
- Advanced ticket search.
Post your plugin related queries at https://goplugins.in/support.php
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