Order Cancellation & Returns for WooCommerce

Order Cancellation & Returns for WooCommerce helps store owners add a clear customer self-service workflow for WooCommerce order cancellation and return requests. Customers can request to cancel an eligible order or submit a whole-order return request from their account/order details page, while store managers control allowed statuses, request reasons, time limits, approvals, and email notifications.

Use this plugin when you want fewer manual support messages and a more organized way to handle cancellation requests, return requests, refund review steps, and request history inside WooCommerce.

Premium upgrade | Documentation | Support | Demo

Key features

• Add a WooCommerce cancel order button for eligible customer orders.
• Add a WooCommerce return request button for eligible customer orders.
• Collect preset cancellation and return reasons.
• Let customers type an “Other reason” when preset reasons do not fit.
• Choose which WooCommerce order statuses allow cancellation requests.
• Choose which WooCommerce order status allows return requests.
• Set cancellation and return time limits.
• Require admin approval before a cancellation or return is processed.
• Register pending cancellation and pending return request statuses.
• Send store manager email notifications for new requests.
• Send customer email notifications when requests are approved or rejected.
• Save request notes and reasons in the WooCommerce order timeline.
• Configure settings under WooCommerce > Settings > Orders.

How it works

1. The store owner enables cancellation, returns, or both from WooCommerce settings.
2. The store owner selects eligible order statuses, reasons, time limits, and approval rules.
3. Customers see a cancel or return button only when the order matches those rules.
4. Customers submit a request with a reason.
5. The plugin saves the request, updates the order status, adds an order note, and sends the configured email notification.
6. Store managers can approve or reject requests from the WooCommerce order screen.

Best fit for the free version

The free version is designed for stores that need whole-order cancellation requests and whole-order return requests. It is a good fit when you want to collect reasons, review requests before changing order status, and notify customers without building a custom WooCommerce workflow.

Premium upgrade: WooCommerce Advanced Order Manager

WooCommerce Advanced Order Manager extends the free cancellation and return workflow into a broader order management toolkit.

Premium features include:

• Customer-facing cancellation and return notices.
• Cancel order and return items buttons inside customer emails.
• Configurable approval and rejection statuses.
• Shop manager permissions for cancellation and return request handling.
• Item-level return requests with product and quantity selection.
• Return resolution choices such as refund, exchange, or store credit.
• Return attachment uploads with file count, file type, and required-file controls.
• Rules to disable returns for orders containing only virtual products.
• Reorder / Order Again availability controls beyond the default Completed status.
• Custom WooCommerce order statuses with labels, colors, ordering, emails, and bulk actions.
• Popup appearance customization for borders, radius, shadows, colors, and buttons.

Premium functionality is delivered by the separate WooCommerce Advanced Order Manager plugin. The free plugin shows contextual upgrade links inside its settings; premium controls are not fetched remotely or displayed as disabled settings.

Explore the premium version

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