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Free
300k+ installs 5★ (1,240)
Customer Support Ticket System & Helpdesk
Let customers submit tickets, assign agents, set priorities, track status, and get instant email notifications. All from your website.
The facts
- Rating
- 4.3★ from 27
- Active installs
- 400+
- Price
- Free
- Last updated
- 21 Jul 2026
- Added
- Dec 2014
- Requires WP
- 4.5
- Tested up to
- WP 7.0.4
- Downloads
- 55,218
Our analysis
AI-assistedCustomer Support Ticket System & Helpdesk is a WordPress plugin that enables you to manage customer support requests directly from your website. Customers can submit tickets via a frontend form, and you can manage these requests from your WordPress dashboard without needing external software.
This plugin is suitable for freelancers, agencies, small businesses, and internal IT teams who want to handle customer inquiries efficiently. It includes features like ticket assignment, priority setting, and email notifications, making it a practical solution for various support needs.
Best for: This plugin suits businesses and teams looking to manage customer support directly on their website.
What it does well
- ✓Frontend ticket submission form available
- ✓Manage tickets from the WordPress dashboard
- ✓Email notifications for customers and agents
- ✓Responsive design for all devices
- ✓Role-based access for agents and managers
Where it falls short
- •Limited information on premium features
- •No details on specific integrations beyond WooCommerce and Easy Digital Downloads
Verdict
The Customer Support Ticket System & Helpdesk plugin offers a straightforward solution for managing customer inquiries. It is a solid choice for those needing an integrated support system without relying on external tools.
From the developer
emarket-design's own description of Customer Support Ticket System & Helpdesk, lightly tidied.
WP Ticket lets you manage all customer support requests directly from your website. Customers submit tickets through a simple frontend form, and you handle everything from your WordPress dashboard — no external helpdesk software required.
Up and running in minutes. Works for freelancers, agencies, small businesses, and internal IT teams.
See WP Ticket in Action
Who is this for?
* Businesses that want to handle customer inquiries from their own website
* Agencies managing support for multiple clients
* IT teams running an internal helpdesk
* WooCommerce or Easy Digital Downloads store owners
Free Features
* Frontend ticket submission form (shortcode or block)
* Assign tickets to support agents
* Set ticket priority and status
* Email notifications for customers and agents
* Agent management with dedicated agent pages
* Role-based access (Agent and Manager roles)
* Responsive design — works on all devices
* Spam protection with CAPTCHA support
* Restrict ticket submission to logged-in users only
* Customizable form fields from plugin settings
* No coding required
Premium Features (Pro & Enterprise)
* File attachments on tickets
* Canned responses for faster replies
* Departments for organizing support teams
* Custom fields for tickets
* Advanced search and filtering
* SLA tracking and automation rules
* WooCommerce integration
* Easy Digital Downloads integration
* MailChimp integration
* CSV import/export
* Real-time helpdesk dashboard with stats and charts
* And much more
Tagged as
industry
Digital Downloads
platform
Easy Digital Downloads
feature
Fully Responsive
audience
Agencies & Freelancers
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