Best WordPress Plugins for Help Desk

15 plugins compared · Updated August 2026 · Help Desk

All Free only 15 Premium only

Choosing a WordPress plugin for help desk comes down to a few things: whether it is still actively maintained, whether real users rate it well, and whether it does the specific job you need without dragging the rest of the site down.

We ranked 15 plugins using our WPScore, which weighs the user rating (adjusted for how many people actually rated it), how many sites run it, how recently it was updated, and which WordPress version it is tested against. 15 of them have enough public data to be scored; the rest are listed below the ranked block, clearly marked, rather than being given a number we cannot justify.

How this list is funded. Some links here earn us a commission if you buy. It costs you nothing extra, and it does not move anything up the list — the order comes from the WPScore, which is calculated from public ratings, install counts and update history. See the method.

At a glance

1. Majestic Support Best overall 82/100
2. EazyDocs 82/100
3. JS Help Desk 79/100
4. Cresta Help Chat 78/100
5. Customer Support Ticket System & Helpdesk 78/100
6. Chatbox Manager 78/100
7. Live Chat Plugin for WooCommerce 76/100
8. Awesome Support 75/100
9. Agentic Help Desk Plugin for WordPress 75/100
10. Live Chat with Messenger Customer Chat 69/100
11. ChipBot 68/100
12. LiveAgent 64/100
13. JivoChat Live Chat 63/100
14. Nirweb support 55/100
15. Richpanel 55/100

Best overall Free by Majestic Support

Majestic Support

Majestic Support for WordPress is a top-tier ticket system that can significantly enhance your customers' support experience.

5★: from 8 ratings
3k+: active installs
Updated: Jul 2026
Tested to: WP 7.0.4

WPScore

Read review View on WordPress.org

Free by Spider Themes

EazyDocs

Build professional knowledge bases with unlimited docs, drag-and-drop editor, live search, and SEO optimization.

4.7★: from 98 ratings
2k+: active installs
Updated: Aug 2026
Tested to: WP 7.1

WPScore

Read review View on WordPress.org

Free by JoomSky

JS Help Desk

Professional, beautiful, complete and powerful help desk & support system for WordPress.

3.7★: from 74 ratings
7k+: active installs
Updated: Aug 2026
Tested to: WP 7.0.4

WPScore

Read review View on WordPress.org

Free by CrestaProject

Cresta Help Chat

Allow your users and customers to contact you via WhatsApp with a single click.

5★: from 15 ratings
10k+: active installs
Updated: Dec 2025
Tested to: WP 6.9.7

WPScore

Read review View on WordPress.org

Free by emarket-design

Customer Support Ticket System & Helpdesk

Let customers submit tickets, assign agents, set priorities, track status, and get instant email notifications. All from your website.

4.3★: from 27 ratings
400+: active installs
Updated: Jul 2026
Tested to: WP 7.0.4

WPScore

Read review View on WordPress.org

Free by alexvtn

Chatbox Manager

Chatbox Manager allow you to display multiple WhatsApp buttons on your website.

5★: from 1 ratings
300+: active installs
Updated: Aug 2026
Tested to: WP 7.1

WPScore

Read review View on WordPress.org

Free by Text

Live Chat Plugin for WooCommerce

Live chat and help desk software plugin for WooCommerce. Add live chat to your WooCommerce store to connect immediately with customers.

4.5★: from 22 ratings
1k+: active installs
Updated: May 2026
Tested to: WP 6.9.7

WPScore

Read review View on WordPress.org

Free by awesomesupport

Awesome Support

The most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support directly from your WordPress site.

3.5★: from 194 ratings
6k+: active installs
Updated: May 2026
Tested to: WP 7.0.4

WPScore

Read review View on WordPress.org

Free by ThriveDesk

Agentic Help Desk Plugin for WordPress

Add ThriveDesk AI Live Chat & Chatbot to your WordPress for free to answer customers' questions and provide excellent support.

4.5★: from 13 ratings
100+: active installs
Updated: Aug 2026
Tested to: WP 6.9.7

WPScore

Read review View on WordPress.org

Free by Zotabox

Live Chat with Messenger Customer Chat

Support your customers via Facebook Messenger Live Chat conveniently from your own website.

4.5★: from 212 ratings
3k+: active installs
Updated: Apr 2025
Tested to: WP 6.7.7

WPScore

Read review View on WordPress.org

Free by Matt Lo

ChipBot

ChipBot turns your website into a face-to-face story experience powered by AI, video, and chat.

5★: from 3 ratings
100+: active installs
Updated: Oct 2025
Tested to: WP 6.8.8

WPScore

Read review View on WordPress.org

Free by qusupport

LiveAgent

LiveAgent is a multichannel help desk software that offers over 180 help desk and live chat features. Discover the power of the universal inbox, a hyb …

4.2★: from 32 ratings
400+: active installs
Updated: Aug 2025
Tested to: WP 6.8.8