JS Help Desk

JS Help Desk is a professional, AI-enhanced helpdesk and customer support system for WordPress. It offers a complete ticketing solution with front-end submission, guest tickets, and a native AI Copilot to boost agent efficiency.

Powered by Zywrap, the AI Copilot brings top-tier large language models directly into your ticket editor. Call AI by Code. Zero Prompt Engineering.

Key Resources

• JS Help Desk Demo
• Plugin Homepage
• Video Tutorials

Free Version Major Features

Core Ticketing & Management
– Professional Support System: Enterprise-level ticketing for all users.
– Unlimited Tickets & Agents: No artificial limits on your growth.
– Unlimited Departments: Organize by Sales, Support, Billing, etc.
– Priority Management: Highlight urgent issues with custom colors.
– Internal Notes: Agents can add private notes for internal collaboration.
– Custom Statuses: Track ticket progress with clear status messages.

Zywrap AI Copilot (New!)
– Zero Prompt Engineering: Agents don’t need to write prompts. Simply select a Support Intent (e.g., “Ask for Info” or “Escalate”) and the AI does the rest.
– 1-Click Summaries: Instantly summarize long, complex ticket threads to get up to speed in seconds.
– Smart Data Extraction: Automatically extract error codes, browser versions, and URLs from customer messages into clean, readable Data Cards.
– Instant Translation: Break language barriers by translating customer messages or agent replies with a single click.
– Auto-Draft Replies: Generate complete, professional responses based on the context of the entire ticket history.
– Dynamic Routing: Automatically routes requests through the best available AI models (OpenAI, Anthropic, Gemini, Groq) via the Zywrap API.

User & Agent Experience
– Front-end Submission: Users create and track tickets without accessing the dashboard.
– Guest/Visitor Tickets: Allow users to open tickets without creating an account.
– Fully Responsive: Optimized for smartphones, tablets, and desktops.
– HTML Editor: Rich text support for ticket summaries and replies.
– Multiple Attachments: Admin-controlled size and file type limits.

Automation & AI
– Instant Answers (New!): As a customer describes their problem, matching knowledge base articles, FAQs and canned responses surface right on the ticket form – so the simple questions get answered before a ticket is ever filed.
– AI-Powered Reply Suggestions: Generate context-aware smart responses to save time.
– Email Notifications: Automated alerts for new tickets, replies, and status changes.
– Field & Email Managers: Full control over 12+ custom fields and HTML email templates.

Security & Compliance
– GDPR Ready: Built-in tools for data erasure and anonymization.
– Spam Protection: Supports built-in Captcha and Google reCAPTCHA.
– Terms & Conditions: Require agreement before ticket submission.

Customization & Reporting
– Color Themes: 7 preset palettes to match your brand.
– Detailed Reports: Summaries by agent, department, priority, and status.
– RTL Ready: Full support for right-to-left languages.
– Translations: Supports 35+ languages including French, German, Spanish, Arabic, and Chinese.

Shortcodes

• [jssupportticket] – Control Panel
• [jssupportticket_addticket] – Add New Ticket form
• [jssupportticket_mytickets] – User Ticket List

Premium Add-Ons

JS Help Desk is a complete help desk system with 35+ professional addons.

• Email Piping – Create/reply to tickets via email.
• Time Tracking – Log time spent on resolutions.
• Paid Support – Charge per ticket or subscription.
• Agents – Multi-agent management & permissions.
• Agent Auto Assign – Rule-based ticket routing.
• Multi Forms – Unique forms per department.
• Merge Tickets – Combine duplicate queries easily.
• Ticket Overdue – Track SLA deadlines & response times.
• SMTP – Custom email protocol for reliability.
• Ban Email – Block specific users or domains.
• WooCommerce – Connect support to customer orders.
• Private Credentials – Store & auto-delete sensitive data.
• Email CC – Keep stakeholders updated on tickets.
• Export – Export ticket data/history to CSV.
• Desktop Notification – Real-time browser alerts.
• Ticket History – Full audit log of all ticket actions.
• Ticket Auto Close – Auto-close inactive ticket threads.
• Feedback – Collect agent performance ratings.
• Helptopic – Categorize queries for easy browsing.
• Private Note – Private internal agent communication.
• Knowledge Base – Self-service documentation portal.
• Canned Response – Pre-defined templates for fast replies.
• Max Tickets – Limit open tickets per user/agent.
• Mail Chimp – Sync users to marketing mailing lists.
• User Options – Advanced registration & Captcha.
• Ticket Actions – Add power actions like Print, Lock, Ticket In-Progress, and advanced Priority controls.
• Announcements – Broadcast news to all support users.
• Downloads – Share supporting files with customers.
• FAQ – Database of frequently asked questions.
• Admin Widgets – Real-time stats on WP dashboard.
• Internal Mail – Agent-to-agent messaging system.
• Envato Validation – Verify purchase codes for tickets.
• Front-End Widgets – Display ticket stats in sidebars.
• Multi Language Emails – Language-based templates.
• Easy Digital Download – Integrated support for EDD.

Read the full description on the official page →