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Libro de Reclamaciones para Perú
Libro de Reclamaciones Virtual para Perú. Cumple con INDECOPI, evita multas y gestiona tus reclamos fácilmente.
The facts
- Active installs
- 200+
- Price
- Free
- Last updated
- 17 Apr 2026
- Added
- Jan 2026
- Requires WP
- 5.0
- Tested up to
- WP 6.9.7
- Requires PHP
- 7.2
- Downloads
- 944
Our analysis
AI-assistedLibro de Reclamaciones para Perú is a WordPress plugin designed to help businesses in Peru implement a Virtual Complaints Book in compliance with INDECOPI regulations. It provides a straightforward way to manage customer complaints, including features such as automatic code generation, notifications, and a management panel accessible from WordPress.
This plugin is suitable for businesses that need to adhere to Peruvian consumer protection laws. It allows for easy integration into a website and includes support for file attachments and responsive design, making it accessible across various devices.
Best for: Businesses operating in Peru that need to comply with consumer protection regulations.
What it does well
- ✓Facilitates compliance with Peruvian consumer protection laws
- ✓Includes a management panel for handling complaints
- ✓Generates unique codes for each complaint
- ✓Responsive design for mobile and desktop devices
- ✓Allows file attachments from customers
Where it falls short
- •Limited information on the plugin's performance and user feedback
- •Specific legal compliance may vary by business type
Verdict
This plugin offers a practical solution for managing customer complaints in compliance with local laws, but users should ensure it meets their specific legal obligations.
From the developer
NeuroSystems's own description of Libro de Reclamaciones para Perú, lightly tidied.
NeuroSystems Libro de Reclamaciones Peru te ayuda a implementar un Libro de Reclamaciones Virtual en tu sitio WordPress, siguiendo los lineamientos establecidos por INDECOPI de acuerdo con la Ley N° 29571 (Código de Protección y Defensa del Consumidor).
Este plugin está diseñado específicamente para negocios que operan en Perú y necesitan cumplir con las regulaciones de protección al consumidor de manera fácil y profesional.
Main Features
- Legal Compliance: Form with fields required by INDECOPI regulations
- Automatic Code Generation: Creates unique codes for each complaint (e.g., REC-20250102-0001)
- Notifications: Sends a receipt to the customer and a notification to the administrator
- Management Panel: View, manage and respond to complaints directly from WordPress
- Responsive Design: Form adapts to mobile, tablet and desktop devices
- Easy Implementation: Use the shortcode
[neurlrp_libro_reclamaciones] - File Attachments: Allows customers to attach files
- Guardian Data: Support for representative information when the consumer is a minor
PRO Version
Upgrade to the PRO version for additional features:
- Email Diagnostics and Logs
- Custom Email Configuration (Sender, CC, BCC)
- Data Export to CSV/Excel
- File Attachments in Responses
- Priority Support
- License System
Legal Requirement
According to Peruvian Law N° 29571 and Supreme Decree N° 011-2011-PCM, providers selling products or services in Peru through the internet are required to have a Virtual Complaints Book accessible on their website.
Disclaimer of Liability
Please note that this plugin provides a standard template designed to facilitate compliance with general regulations. However, specific legal requirements may vary depending on your business type.
Important: The authors of this plugin are not responsible for the legal compliance of your specific business. We strongly recommend consulting with your legal department or a lawyer to ensure this format meets your company’s specific obligations. This tool is a technical solution to publish the form and manage notifications, but it does not replace professional legal advice.
External Services
This plugin connects to an external service for conversion tracking purposes.
Service: NeuroSystems Conversion Tracking API
Purpose: Tracks when users click the “Get PRO Version” link in the plugin settings page to help us understand upgrade interest.
Data Sent: Domain name of the WordPress installation
When: Only when an administrator clicks the PRO upgrade link in the plugin settings
Endpoint: https://neurosystems.net.pe/wp-json/lrp-license/v1/track-conversion
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